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Crimes of a Missed Demeanor
The Delicate Art of Effective Customer Service
By: Josh Soule
Narrated by: Josh Soule
Length: 40 mins

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Crimes of a Missed Demeanor

By: Josh Soule

Narrated by: Josh Soule

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Summary

"Can I help you?"

"Thanks, have a good day."

Basic customer service skills have been in place for many years, but are the things you're saying and doing actually hurting your business? Best-selling author and MBA graduate Josh Soule shares new and improved customer service techniques that will make your career a success. This short but powerful workbook covers everything from how to make your customer interactions personal to how to deal with conflict in the workplace, how to stand up to verbal abuse from a customer, money-saving strategies, and more.

By the end of this book, you will make a plan of your own on how to revamp your customer service skills. Don't delay on this powerful tool for your career!