Excellence Wins cover art

Excellence Wins

A No-Nonsense Guide to Becoming the Best in a World of Compromise

Preview

£0.00 for first 30 days

Try for £0.00
Pick 1 audiobook a month from our unmatched collection - including bestsellers and new releases.
Listen all you want to thousands of included audiobooks, Originals, celeb exclusives, and podcasts.
Access exclusive sales and deals.
£7.99/month after 30 days. Renews automatically. See here for eligibility.

Excellence Wins

By: Horst Schulze, Dean Merrill - contributor
Narrated by: Michael Wagner
Try for £0.00

£7.99/month after 30 days. Renews automatically. See here for eligibility.

Buy Now for £12.99

Buy Now for £12.99

Confirm Purchase
Pay using card ending in
By completing your purchase, you agree to Audible's Conditions of Use and authorise Audible to charge your designated card or any other card on file. Please see our Privacy Notice, Cookies Notice and Interest-based Ads Notice.
Cancel

About this listen

"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last)

"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A)

CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.

It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.

Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.

As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.

Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.

If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.

Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.

©2018 Horst Schulze and Dean Merrill (P)2018 Zondervan
Christian Living Christianity Customer Service Leadership Business Career Hotel
activate_Holiday_promo_in_buybox_DT_T2

Listeners also enjoyed...

$100M Leads cover art
Why Customers Leave (and How to Win Them Back) cover art
Hug Your People cover art
The Difference cover art
The Hard Thing About Hard Things cover art
Principles cover art
$100M Offers cover art
The New Gold Standard cover art
The Five Dysfunctions of a Team cover art
Leadershift cover art
Leading Loyalty cover art
Extreme Ownership cover art
Book Yourself Solid, Third Edition cover art
Winning on Purpose cover art
Entreleadership cover art
Permission to Screw Up cover art

What listeners say about Excellence Wins

Average customer ratings
Overall
  • 5 out of 5 stars
  • 5 Stars
    42
  • 4 Stars
    3
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    1
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    34
  • 4 Stars
    5
  • 3 Stars
    3
  • 2 Stars
    0
  • 1 Stars
    1
Story
  • 5 out of 5 stars
  • 5 Stars
    38
  • 4 Stars
    2
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    1

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

amazing

simple everyday tactics we often forget about.

great narrative. I have already written my daily start.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Mind altering

This book has completely changed how I think and do everything in my day to day and business life.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Great story and good wisdom

The bad reviews saying that this book is common sense may be for the simple reason that the persons didn’t read the full book. True, a lot of things are common sense for the service minded person or for a leader. But a lot of things are not common sense and definitely not common sense for most people. It’s a good read and has valuable information. I can greatly recommend this book.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Great man, great ideals

Having worked in hospitality all my life I really enjoyed the book and the struggle for excellence. It should be a mandatory reading for all managers in the hospitality industry

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

best book on excellence ever

This book blew me away; very principled, practical & well written. Micro AND macro focused.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Informative & inspiring

Throughout the book I kept thinking to myself that the insights and values that Shultz espouses to be obvious and simply, yet so powerful, practical & helpful. His illustrations are really enjoyable and at times very moving emotionaly. I am planning to implement the principles in my organisation.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!

  • Overall
    5 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    5 out of 5 stars

wonderful!

I really enjoyed the entire book, it's full of interesting and motivating stories. I loved the explanation of Mr Schulze about the philosophy of Ladies and Gentlemen serving Ladies and Gentlemen, and it is definitely something, everyone should keep in mind in all sort of businesses. I absolutely recommend this book to everyone who wants to provide better customer and employee experience within its organization.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!