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UP! Your Service New Insights
True Stories of Winners and Losers in the Quest for Superior Service
By: Ron Kaufman
Narrated by: Adam Danoff
Length: 5 hrs and 45 mins

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UP! Your Service New Insights

By: Ron Kaufman

Narrated by: Adam Danoff

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Summary

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus, discover many more easy-to-use insights on the spirit, language, and culture of superior service.