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Unreasonable Hospitality
- The Remarkable Power of Giving People More Than They Expect
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
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Summary
Brought to you by Penguin.
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
What listeners say about Unreasonable Hospitality
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- Anonymous
- 09-07-24
Brilliant, inspiring
I can’t stop telling people about how great this book is. If you do anything where you deal with customers or team members, this is a must read.
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- Anonymous User
- 24-04-24
Fostering customer, employees and stakeholders feelgood - a marvellous opportunity
Thank you. It was a pleasure to listen! Seldom you want ensure you caught every sentense.
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- Rachel de Saxe
- 27-03-24
great story
Really enjoyed it. Super interesting story while lots of good lessons to be learned. also read in an easy way to follow and
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- Daniel D Murphy
- 01-03-24
more full stars for the collection
it's an awesome and thoughtful book from a man who's dedicated his career to being awsome and thoughtful. it's both inspiring and entertaining.
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- Laura P
- 24-05-24
Essential guide to business and hospitality
Everyone should read this - not just restaurateurs but anyone who runs a business. Will Guidara gives so many brilliant and simple insights into hospitality that you'd never think of. He is a captivating storyteller and this is beautifully narrated.
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- Kindle Customer
- 16-02-24
amazing book! well read!
amazing book! an absolute masterpiece, one every restaurateur should own. it strengthened my core belief in hospitality yet also changed my my vision towards it. very well done!
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- Paul Inskip
- 26-03-24
Unreasonably inspiring
Fantastic inspiring stories and inspiration for any businesses that serves. I came away brimming with ideas to do more and give more.
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- leadingyou2010
- 18-06-24
My favourite book of 2024
If you are passionate about service. This is an absolute must for you. So many truly insightful ideas for any business. I love food and eating out, however my business is helping organisations become better communicators and build trust. I have j learnt so much. Thank you Will, much love xox
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- Ana Bitanga Jukic
- 16-05-24
Love of the industry
I have been in hospitality industry for over two decades, and a lot of the things I have been struggling with have been so well articulated and resolved by reading this book. I loved it
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- stuart brazier
- 21-06-24
Unreasonably good
read it, listen to it, but consume it one way or another. One best reads in recent times
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