In this episode, Kyle sits down with and Michael Ball discuss the challenges and experiences in the restaurant industry, the importance of technology integration, and the balance between hospitality and technology. Michael shares his journey from pizza delivery to leadership roles, emphasizing the significance of creating a positive customer experience and adapting to changing circumstances in the industry. The discussion also covers the significance of digital presence, training technology, and the challenges of staffing in the restaurant industry. Looking ahead, Ball outlines ambitious growth plans and the unique franchising opportunities available at Vicious Biscuit.

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In this weeks episode Kyle sits down with Sebastian Stahl - the visionary CEO and founder of Breadth, a strategic restaurant marketing agency. With over 17 years of unwavering dedication to the hospitality industry,Sebastian's journey has been characterized by a fervent passion for helping transform restaurants with a focus on long-term success. His extensive experience includes owning and operating multiple restaurant concepts and serving as the esteemed Head of Marketing and Partner at an award-winning restaurant group in South Florida. Sebastian's illustrious trackrecord speaks volumes about his expertise, as he has played a pivotal role in transformingnumerous restaurants across the country, driving remarkable revenue growth.and delve into the complexities of the restaurant industry. Sebastian shares valuable insights from his journey as a restaurant owner and marketing agency founder, emphasizing the importance of systems, scaling strategies, and the challenges of franchise marketing. They discuss the role of technology and AI in enhancing restaurant operations while maintaining a human touch. Sebastian is also the author of The Restaurant Marketing Insider and the host of the podcast Restaurant Leaders Unplugged.

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In this weeks episode, Kyle sits down with D.J. Costantino to discuss insights from the 7Shifts 2025 Restaurant Workforce Report. D.J. Costantino is a writer, marketer, and podcast host based in Atlanta, Georgia. D.J. is currently a content marketer for 7shifts, a restaurant software company, where he writes for the company blog and hosts the in-house Pre-Shift Podcast. The Pre-Shift features guests from all across the restaurant industry and has been streamed more than 60,000 times since 2021. DJ is a journalist by trade, and has written extensively about the restaurant industry for a decade.They explore the challenges faced by restaurant managers, the importance of flexible scheduling, and the impact of wage differences across regions. The discussion also touches on the evolving landscape of tipping and how restaurants are adapting to changing consumer preferences. In this conversation, Kyle Inserra and D.J. Costantino discuss the evolving landscape of the restaurant industry, focusing on the impact of rising costs, the shift towards smaller restaurant footprints, and the critical importance of employee benefits and retention strategies. They emphasize the need for restaurant owners to engage with their staff, understand their needs, and adapt to changing market dynamics to thrive in the future.

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Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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