In this episode of Pure Digital Passion, I spoke with Ranaf Makhani, founder and CEO of RIANA Group, about how his company is transforming customer experience (CX) through innovative technology solutions in Kenya and beyond.

The discussion covers Ranaf’s journey from growing up in Arusha, Tanzania, to founding RIANA Group in 2014. The podcast dives into the company’s key offerings, including queue management, visitor management, and electronic security systems, all designed to enhance customer experience across various sectors.

A key topic of conversation is RIANA Group’s upcoming Customer Experience Executives Forum on October 2nd, 2024. This event will bring together CX leaders to explore how businesses can leverage technology to improve customer satisfaction, retention, and business performance.

Throughout the podcast, Ranaf shares insights into how his company’s tailored solutions have addressed real-world business challenges in sectors such as healthcare, banking, and hospitality. He also reflects on the importance of gathering customer feedback to continuously refine and improve services. Ranaf touches on how COVID-19 accelerated digital transformation and the adoption of AI-driven technologies within RIANA Group’s solutions, making customer experiences more seamless.

Finally, the conversation wraps up with advice for entrepreneurs, focusing on solving real problems and using technology to drive growth.

Key Highlights:

• Ranaf’s journey from Tanzania to founding RIANA Group
• Key innovations in queue management, visitor management, and electronic security
• The role of customer feedback in improving CX
• RIANA Group’s approach to personalized, tech-driven solutions
• Insights into the upcoming Customer Experience Executives Forum
• The impact of COVID-19 on digital transformation in customer experience
• Ranaf’s vision for the future of customer experience in Africa
• Advice for entrepreneurs looking to break into technology businesses

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