• Episode 26: Kevin Hochman

  • Oct 15 2024
  • Length: 45 mins
  • Podcast

Episode 26: Kevin Hochman

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  • Summary

  • We’ve all been watching the success of Chili’s lately - even during these crazy challenging times! Want to know Brinker President/CEO Kevin Hochman’s secret sauce? It’s pretty simple… literally!

    “Ruthless simplification” is Kevin’s mantra that runs through all aspects of the business –

    · Menu reduction (cutting the menu by 25% in the last 2 years)

    · Training procedures (did they really need to be counting all the shrimp? - a great story)

    · Communication (sharing the why’s of key decisions)

    All while supporting each other and the guest… brilliant!

    He shares countless back-to-basic stories that lead to a better Guest experience, and it all adds up to a business that’s on fire!
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