• Episode 3: Going Live

  • Apr 23 2024
  • Length: 27 mins
  • Podcast

Episode 3: Going Live

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  • Summary

  • As the Canadian government embarked on its payroll transformation project, IBM was tasked with customizing software for a complex public service pay system. Pressure to stay on budget led the government to defer or eliminate important functions and cancel a planned pilot test. In the months before the launch in 2016, there were many warnings that the Phoenix pay system wasn’t ready—but the government pressed on anyway.

    Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

    To find out more, visit our website: click here

    Time stamps

    (00.00) Intro

    (03:28) IBM/PeopleSoft

    (06:24) The sole bidder

    (07:37) Senate hearing

    (09:14) Justin Trudeau

    (13:56) Failure rates

    (18:34) Phoenix goes live

    (20:36) Complaints pour in
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