Episodes

  • The Power of Member-Driven Innovation at Apple FCU

    The Power of Member-Driven Innovation at Apple FCU
    Jul 11 2024
    We’re honored to have David Gorham, VP of Digital Solutions, Rebecca Forsberg, Director of Enterprise Application Support and Salinna Reel, Director of Digital Product Operations at Apple FCU on the FIsionaries podcast. They share how a clear focus, incremental implementation and a strong partnership with third-party solution providers is essential for successful digital banking transformation. They also share how using member feedback to build an innovation roadmap and continuously measuring effectiveness of changes implemented limits missteps along the transformation journey.
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    43 mins
  • Building a Digital-First Bank to Serve the Needs of Underserved Communities

    Building a Digital-First Bank to Serve the Needs of Underserved Communities
    May 15 2024
    On this episode of the FIsionaries podcast I am at the Alkami Co:Lab event in Grapevine Texas. I’m joined by Grace Pace from Quontic Bank, headquartered in New York City. Grace will share how Quontic has leveraged a digital first strategy to establish a nationwide presence. In addition, we discuss some of the innovations that have set Quontic Bank apart from competitors while helping the organization become future-ready.
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    23 mins
  • How to Leverage Advanced Developer Tools to Drive Growth

    How to Leverage Advanced Developer Tools to Drive Growth
    May 13 2024
    On this episode of the FIsionaries podcast I am at the Alkami Co:Lab event in Grapevine Texas. I’m joined by Chad Rogers and Jeramey Litzman from Connexus Credit Union. Chad and Jeramey will share how Connexus has shifted from viewing digital services as a cost center to leveraging them as a profit center, setting a precedent for industry evolution. In addition, we discuss the unique approaches to onboarding, channel strategy, and acquisition Connexus has used to drive innovation and member-centricity, positioning them as a trailblazer in the banking industry.
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    37 mins
  • Leveraging Data to Enhance the Customer Experience

    Leveraging Data to Enhance the Customer Experience
    May 8 2024
    On this episode of the FIsionaries podcast I am at the Alkami Co:Lab event in Grapevine Texas. I’m joined by Amy Driscoll, Digital Services Analyst at Kennebec Savings Bank. Amy provides a perspective on building a modern digital platform leveraging data and insight to enhance personalization and engagement. Amy also shares her perspective on how AI will enhance the customer experience and provide better ways of helping customers reach their financial objectives.
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    35 mins
  • Becoming a Leader in the Commercial Banking Marketplace

    Becoming a Leader in the Commercial Banking Marketplace
    May 6 2024
    On this episode of the FIsionaries podcast I am at the Alkami Co:Lab event in Grapevine Texas. I’m joined by Matt Singleton, VP of payment and business solutions at Star Financial Bank. Matt shares how, despite having a modest size, it is not impossible to have a mighty vision –proving that innovation isn't just for the big players. From harnessing cutting-edge technology to fostering deep, personal relationships with clients, Matt illustrates how Star Bank is redefining what it means to be a commercial banking partner.
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    22 mins
  • A Credit Union's Journey to a Modern Core System

    A Credit Union's Journey to a Modern Core System
    May 1 2024
    On this episode of the FIsionaries podcast I am at the Alkami Co:Lab event in Grapevine Texas. I’m joined by Amy Krasikov, Vice President of Digital Experience at Raiz Federal Credit Union. Amy provides an inside look into their extensive overhaul of both their core platform and online banking system. This revamp of their digital infrastructure has yielded amazing results, with a rapid adoption rate of 20% in less than 24 hours, escalating to over 50% within the first week. More importantly, their digital banking experience has garnered exceptional ratings of 4.8 on iOS and 4.9 on the Google Play store, reflecting the credit union's commitment to providing a seamless and user-friendly interface. Amy also shares her vision for the future, her near-term priorities and how Raiz Federal Credit Union will continue to differentiate itself in the marketplace.
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    35 mins
  • Combining Data, Modern Technology and a Strong Mission to Innovate & Grow

    Combining Data, Modern Technology and a Strong Mission to Innovate & Grow
    Mar 20 2024
    On this episode of the FIsionaries podcast, I’m joined by Luis Cruz, Chief Information Officer at Educational Federal Credit Union. Luis provides a captivating exploration of EdFed's approach to digital transformation, including a focus on data, analytics and innovation for serving their members, communities and employees. EdFed has achieved historical growth by deploying modern technology without sacrificing a legacy of serving the educational community. Their unique outreach program aimed at fostering financial literacy among youth and the community as a whole is a case study for success. We will also unveil how EdFed Credit Union is successfully navigating an increasingly volatile banking ecosystem with the help of employees who understand and support the credit union’s mission.
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    40 mins
  • Air Force FCU’s Digital Transformation Flies High

    Air Force FCU’s Digital Transformation Flies High
    Feb 21 2024
    We’re honored to have Greg Barnes, Chief Operations Officer, and Abigail Riesner, Manager of Digital Solutions at the Air Force FCU on the show. They offer an insider’s perspective on their credit union’s ambitious digital transformation that has resulted in decisions like discontinuing CO-OP shared branching, elevating member’s digital experiences, overcoming internal and external challenges, and integrating emerging technologies. With an eye towards constant evolution through collaborative solutions, Air Force FCU aims to continuously expand their technology ecosystem to empower member financial success. For any organization looking to champion digital advancement, this episode provided inspiration and guidance direct from the source.
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    43 mins