• Five Skills to Master for Next-Level Customer Success Management in 2023

  • May 30 2023
  • Length: 9 mins
  • Podcast

Five Skills to Master for Next-Level Customer Success Management in 2023

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  • Summary

  • In this illuminating episode of The Customer Daily, the team dives deep into the five core skills vital for a standout Customer Success Manager in 2023, as validated by renowned field expert Markus Rentsch. 

    Anchored by host Anthony, the discussion traverses active listening, design thinking, data analysis, cross-functional collaboration, and selling outcomes as the necessary steps to conquer the shifting landscape of Customer Success. 

    Arnold shares a compelling narrative on the importance and application of these skills, followed by practical insights from Bella on enhancing active listening and Jessica's strategic advice on effectively communicating value. 

    Whether you're a seasoned professional or just stepping onto the shifting stage of customer success management, this episode serves as an indispensable roadmap to guide you through. Don't miss out! 
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