Today’s guest is Tracy Ting, CHRO of Encore Capital Group, a global specialty finance company with operations and investments across North America, Europe, Asia and Latin America. Tracy brings almost three decades of combined finance and HR expertise to her role, and is an award-winning CHRO who enhances shareholder value through strategic business growth and cultural transformation at multi-national companies. At Encore, Ms. Ting is responsible for people, culture, communications and ESG, providing strategic vision and enterprise leadership.  Prior to Encore, Ms. Ting was the Chief People Officer at Avanir Pharmaceuticals and SVP & CHRO at Affymetrix.

In this episode, you’ll hear how Tracy spearheaded the creation of a global set of values for Encore, written by employees, that distilled ten different sets of values down to just three. She shares the metrics by which all these values are measured, and explains how a company’s core values should hit the heart more than the head. Tracy talks about the challenges and successes Encore faces post-pandemic regarding the future of work. She addresses how they make ESG initiatives their standard operating procedure rather than just a "special project.”

Leaders Playbook is a podcast hosted by Dr. Diane Hamilton and powered by the Global Mentor Network. We share stories about how to drive transformational impact in your organization. We talk with innovative thinkers across various industry sectors to hear about the best tools, resources, practices, and strategies to help you and your team reach the top of their game.

Register for free on GMN.net to have access to our full library of content and resources on professional development.

Discussion Points:

• Tracy Ting background
• Involving all voices in the co-creation process
• Distilling ten sets of company values down to three: We care, we find a better way, we are inclusive and collaborative
• Feeling values in your heart vs. head
• The impact on global employee engagement
• A constant search for incremental improvements
• Thinking through the future of work, and making ESG the new normal
• Metrics for measuring ESG and who wants to see them
• ESG has been a multi-year journey of incremental progress
• Five pillars of ESG: Consumers, people, operating responsibly, environmental, and community
• The biggest challenge in global collaboration is getting the right people at the table
• Advice- Tracy has a lot of it!
  • Be open
  • Navigate the new
  • Don’t be afraid of mistakes
  • “I don’t know what I don’t know.”
  • Be strategic in your career progression, think two steps ahead, not one.
  • Figure out your superpower and market it
  • Never compromise your core values

Resources/Links:

Tracy Ting LinkedIn

Encore Capital

Global Mentor Network Website

Global Mentor Network on Twitter

Global Mentor Network on LinkedIn

Dr. Diane Hamilton LinkedIn