Today’s episode, a special guest, Mike Walters, franchise owner of Seniors Helping Seniors in Florida. Joining us from Flagler, St. John’s, and Volusia Counties, Mike shares his journey from working at the Social Security Administration to running a thriving home care agency.

We’ll discuss how Mike adeptly transitioned into this industry, the crucial role of caregiver appreciation in his business success, and practical steps for aspiring home care entrepreneurs. Expect insightful stories, including the heartwarming tale of a caregiver named Dorothy who received accolades for her dedication, and learn about the significant impact of effective staffing and unexpected bonuses on employee morale.

Tune in as we uncover key strategies, the value of expert guidance, and the increasing demand for home care services amidst our aging population.

Timestamps

00:00 Discussing the impact of the transition to a personal care license.

03:42 Moved, started a home care business, and settled in Florida.

08:30 Refer to Lucas for home care licensing inquiries.

12:12 Overworked employees need adequate staffing, appreciation, and pay.

16:35 Called Dorothy to express heartfelt gratitude.

18:35 Appreciation boosts morale and attracts and retains caregivers.

22:46 Witnessing profound love and gratitude in caregiving.

25:05 Caregiver support alleviates families' caregiving burdens effectively.

27:49 Demand for senior home care is very high.

Connect with Mike Walters

LinkedIn: https://www.linkedin.com/in/seniorshelpingseniors

Website: https://seniorshelpingseniors.com/

In this episode, we dive into the work of the Home Care Association of Florida, a nonprofit trade organization dedicated to supporting providers through resources, education, and advocacy, all while navigating the intricate landscape of regulations in Florida.

Denise also shares her journey, from working closely with Medicaid chiefs, influencing legislative changes, and addressing the urgent issue of direct care worker shortages through funding for data collection. We also discuss the critical role of HR in the hiring process for family home health aides, the importance of standardization in contract agreements with Managed Care Organizations, and the growing need for diversification among home care providers.

So, whether you're part of the home care industry or simply interested in the challenges and innovations within this crucial field, this episode is packed with insights you won't want to miss. Let's get started!

Timestamps

00:00 Experienced nurse transitioned to executive home care role.

03:37 Managing care organization relationships, billing, and legislative challenges.
08:17 AHCA provided requested data; key for initiatives.
10:42 Engaged in hospital-at-home initiative discussion.
13:49 Communication barriers affect provider compliance and outreach.
17:37 Support for agency owners through licensing & compliance.
21:51 Hospital association studied care disparities for 2035.
24:12 Legislation needed for clarity in Medicaid contracts.
27:18 Diversification is crucial for long-term sustainability.

Connect with Denise Bellville

LinkedIn: https://www.linkedin.com/in/denise-bellville-3a59007/

Website: https://www.homecarefla.org/

In this episode, I'm your host, Lucas Carroll, and we have a special guest, Dan Durney, the Director of Franchise Development for Assisting Hands Home Care. In this insightful conversation, Dan and I explore the complexities and opportunities within the home care industry, from the state of licensing and the booming market for senior care to the unique franchise model of Assisting Hands that prioritizes family-owned values over private equity.

We delve into the support systems in place for new franchisees, the importance of having a dedicated team, and the emotional rewards of working in this impactful field.

Whether you're a seasoned home care provider or considering starting your own franchise, this episode is packed with valuable insights you won't want to miss. So, let's get started!

Timestamps

00:00 Adding a dozen franchisees yearly, doubled expansion expected.

03:49 Private equity sees growth potential in-home care.

08:37 Important distinction between home care company types.

11:25 Area representatives mentor franchisees, not just salespeople.

15:07 Support team assists in complex licensing process.

18:17 AI-proof market faces resistance, skilled services.

21:54 Franchisees have flexibility in choosing client cases.

24:55 Home care business offers rewarding experiences.

Connect with Dan Durney

Website: https://assistinghands.com/

In this episode, we'll be diving deep into the prospecting process for potential franchisees. Mitchell and I discuss why a proactive and transparent approach is crucial, the importance of understanding state-specific licensing requirements, and how setting clear expectations can pave the way for success. We also highlight the need to understand each individual's motivation for entering the industry and the significant impact it has on long-term success.

Mitchell shares his journey from sales and music to finding his passion for in-home care, emphasizing the meaningful and mission-driven nature of the business. Together, we explore the unique blend of business acumen and heartfelt dedication required in this industry and discuss how to create a culture that resonates with those values.

So, whether you're considering joining the home care industry or simply curious about what makes it such a unique and impactful field, this episode is packed with insights you won't want to miss. Let's get started!

Timestamps

00:00 Passion for guitars led to a franchising opportunity.

06:32 Clients inquire about the purpose and draw on music.

08:45 Senior care motivation, transparency, success, community.

13:27 Explore senior living alternatives and staff caregiver solutions.

16:27 Discussing requirements for starting a caregiving business.

19:02 Setting expectations for prospects and industry understanding.

20:27 Franchisee collaboration and culture fit discussion.

23:51 Marketing business, telling a story, serving, making an impact.

27:29 Your thorough explanation highlights the importance of fit.

Connect with Mitchell Benson

LinkedIn: http://linkedin.com/in/mitchellbenson

Website: https://aplaceathome.com/

In our first episode, Lucas Carroll is joined by a special guest: Rick Dyer. He is a Vice President of Sales at InPro Insurance Group and brings over 12 years of expertise in home care insurance. Together, they discuss the critical importance of working with seasoned insurance professionals in the home care industry.

We aim to equip you with the knowledge to make informed decisions about your insurance needs, ensuring you have the right support and coverage. So whether you're just starting or looking to fine-tune your existing operations, this episode provides invaluable guidance to help you keep your doors open and your business thriving.

Stay tuned as we open the door to a wealth of information with Rick Dyer. Let's dive in.

Timestamps

00:00 Carriers seek experienced owners and healthcare skills.

05:22 Licensing process timing is crucial for business.

07:31 Home care insurance: policies, coverages, and liabilities.

10:26 Cyber attacks now target home care vendors.

15:58 Caregivers need to watch out for hazards.

18:14 A Consistent onboarding process is essential for avoiding claims.

22:05 The Insurance industry values people's stories and trust.

24:14 Importance of choosing the right insurance carrier.

29:01 Carriers with higher coverage can protect you.

30:34 Act quickly to reduce worker's comp costs.

34:23 Importance of trusted professional in-home care.

Connect with Rick Dyer

LinkedIn: https://www.linkedin.com/in/rick-dyer-6915876

Website: https://www.inproagent.com/

Welcome to "Home Care: Doors Open," where we discuss licensing, operations, and scaling your home care business. Whether you're just opening your doors or looking to unlock new doors to growth and success, this podcast is for you.

Join us as we explore the stories, tools, and expertise needed to start and scale your home care business, whether non-medical, medical, or hospice care. Learn from industry leaders and gain valuable insights into navigating the complexities of licensing and operations and providing top-notch non-medical, home health, and hospice care.