In this episode, Amy learns about the world of insurance with the help of insurance biller Maria Civitelli Forgione and GHLF’s Director of Policy and General Counsel Steven Newmark.

“We changed very quickly- like overnight in Connecticut and the tri-state area from in-person visits to telehealth visits… The insurance totally did a 360 and the providers had to find new platforms like doxy.me or Zoom.”

Highlights:

0:25- “Today we have two fabulous guests”

0:51- “Tell us about the shift to telehealth over the course of [2020]”

1:57- “The insurance totally did a 360”

2:26- “Patients had to learn how to utilize electronics in a different way”

3:34- “It was a real learning curve for doctors and patients”

4:22- “Telehealth for the chronically ill community”

4:40- “When we first went into the pandemic”

5:10- “In terms of insurance, it’s the wild west”

5:33- “Telehealth and state lines”

6:04- “It seems like you have your provider in your pocket on your phone, but it’s not that simple”

Contact our host:

Amy Finkelstein, Technical Support Specialist afinkelstein@ghlf.org

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