• Maintaining Morale and Retaining Talent in Uncertain Times

  • May 3 2024
  • Length: 32 mins
  • Podcast

Maintaining Morale and Retaining Talent in Uncertain Times

  • Summary

  • Our Impact Academy Head of CS: How to Scale training starts May 6, 2024. Learn more and sign-up here:
    https://www.impactdemy.com/courses/head-of-customer-success-how-to-scale-may-eu

    ON TODAY'S EPISODE:
    In this week’s episode of Impact Weekly, Johan and Lincoln tackle a critical challenge facing leaders today: How do you maintain morale and retain your top performers amid significant organizational changes? From navigating economic shifts to adjusting to new market realities, they provide insightful strategies for keeping your team engaged and committed.

    THIS WEEK'S QUESTION:
    “How do you maintain morale and retain the A-players while managing major changes?”

    TOPICS BEING ADDRESSED:

    • Leadership strategies for maintaining morale during organizational changes
    • Understanding and addressing the impact of economic downturns and market shifts on team dynamics
    • Practical approaches for retaining top talent in uncertain times

    QUOTES:
    Johan Nilsson (08:00): “A players or top performers might be the first ones leaving when they see major changes because they are protecting themselves.”

    Lincoln Murphy (15:37): “You need to carve out unavoidable churn from your team’s responsibilities to protect morale.”

    Johan Nilsson (24:58): “Talk about next steps and career progressions frequently; it's crucial, especially when your company's going through major changes.”

    Lincoln Murphy (31:00): “Don't retreat to the spreadsheet. This is the time to shine as a leader and be really close to your people.”

    Johan Nilsson (16:45): “Actions create momentum and boost morale, focusing on short-term wins can rally your team.”

    Do you want more of this? Check out Impact Academy for interactive Customer Success training programs. https://www.impactdemy.com/

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