This week I sit down with Michael Berris, the VP of Engineering for National Debt Relief, to explore the dynamic intersection of leadership, flexibility, and productivity in the fast-paced FinTech world. Michael shares invaluable insights on fostering a winning culture while maintaining agility and momentum, highlighting the delicate balance between hiring top talent and nurturing internal growth. We delve into practical strategies for leaders to effectively navigate rapid change without sacrificing output, emphasizing the importance of adaptability and empowerment in driving innovation. Tune in as we uncover the secrets to thriving in high-pressure environments and cultivating a culture of excellence that stands the test of time.

🎙️ I had the pleasure of hosting Jasmine (Jazz) Reno, a distinguished guest with a remarkable background in call center operations. She currently serves as the VP of Call Center Operations for Flagstar Bank. Jasmine is a seasoned professional known for her exceptional leadership and strategic prowess. During the episode, she shared insights into her journey, highlighting the pivotal role she played in overseeing the daily operations of a 320-seat contact center.

What truly stood out was her innovative approach to blending human-centric leadership with cutting-edge solutions, creating a dynamic and high-performing work environment. Jasmine's anecdotes about navigating challenges, implementing strategic plans, and fostering a positive team culture served as an inspiration to all aspiring leaders in the call center industry. Tune in to this episode of "Make Interesting Mistakes" for a captivating conversation with Jasmine Reno, where she unveils the art of turning challenges into opportunities and the power of embracing mistakes as a catalyst for growth and success.

This week I got the chance to catch up with Bjorn Bonholzer. It was great to talk with Bjorn and hear about his approach and insights. We talked about how we can feel like we are consistently trying to fight against the waves of chaos hitting us without ever addressing the undercurrents that are causing those waves. He provides tactics on how to execute root cause analysis on our own behaviors to create more sustainable operating systems. Listen in if you have ever felt overwhelmed with the daily intensity of your role!

Bjorn Bonholzer is a dynamic leadership coach, consultant, and facilitator driven to help individuals and organizations achieve their maximum potential. He focuses on helping leaders to build more capacity when more is required of us, yet we only have so much to give, and developing custom people development strategies for growing organizations by identifying the unique behaviors and competencies for individuals and teams to be at their best every day, anywhere.

Bjorn’s experience has helped me to understand the challenges and complexity of developing individuals and teams, allowing me to work with clients to find ways to navigate these nuances with authenticity and focus.

Voyager Strategy is a boutique leadership and organization development practice focusing on:

• Executive & Leadership Coaching
• Employee & Team Assessments
• Internal Coach Programs ("Leader-as-Coach")
• Team Development
• Off-Site Experiences Facilitation
• Talent Development Strategy

To learn more about Bjorn, follow him on LinkedIn or visit his website, Voyager Strategy.