Managing Care Quality

By: Lesley Shaw
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  • Summary

  • Welcome to Managing Care Quality Improvement with the Qualitizer Process—a podcast designed for Registered Managers who want to lead with confidence, revisit strategies, refine skills, and drive success in service quality improvement! My aim is to provide you with practical tips, trusted tools, and actionable insights to make managing your services more effective and less overwhelming. Whether you’re revisiting core principles or exploring new strategies, this podcast is here to support you at every step of your journey. I know managing services is challenging, but you don’t have to do it alone. With over 30 years as a Health & Social Care leader, I’m the founder of Registered Care Manager and creator of the Qualitizer Process™—a unique framework to guide managers through a quality improvement journey. “After 30 years of managing what is often termed 'turnaround' in care services and supporting other managers to deliver quality improvement, I realized I had developed a method that I used time and again. The Qualitizer Process™ was born from my hands-on experience and is designed specifically to support care professionals like you. It’s a simple, reliable approach focused on enhancing your service quality, improving outcomes, and ensuring sustained success.” Having tested and refined it over time, it’s now at the heart of how I help managers like you drive real, lasting improvements in care services. Through the Qualitizer Process, I’m here to guide, empower, and inspire you to achieve real, lasting results. Tune in, take charge, and transform how you manage quality—one episode at a time. Join us!
    Copyright 2024 Lesley Shaw
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Episodes
  • Recharge to Thrive in 2005

    Recharge to Thrive in 2005
    Jan 3 2025

    6 Tips to Recharge Yourself and come back Stronger in 2025.

    There are just so many things that a Registered Care Manager needs to deal with each and every day and it is challenging to find time to keep our body and mind healthy at all times and it’s understandable that we can feel worn out, at least some of the time.

    But always feeling exhausted isn’t healthy.

    If you use the analogy of the mobile phone, we charge our phone every day, but never think about having the same approach to ourselves? But like a phone we can’t go on forever without some element of recharge.

    By following these 6 Tips you can support your body and mind and help to recharge yourself

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    15 mins
  • 6. Vision and Goals - Six Week Success Plan for 2025

    6. Vision and Goals - Six Week Success Plan for 2025
    Dec 27 2024

    Welcome to Managing Care Quality with the Qualitizer Process, I am Lesley Shaw and over the last 5 episodes I have been sharing some ideas and planning to help you step into the new year with clarity and purpose in my Six weeks success plan for 2025

    In this episode we have reached the final step of the six weeks to success plan and we are looking at your: Vision and Goals for 2025—a chance to reflect on where we’ve been, where we’re heading, and how we’re going to get there.

    Thank you for listening to Managing Care Quality with the Qualitizer Process™.

    We would love to hear your thoughts on this episode.

    If you would like more resources and tips on managing your service, head over to my LinkedIn or Facebook pages where I share daily insights to help you lead your care service.

    https://www.linkedin.com/in/lesleyshawregisteredcaremanagerlesleyshaw/

    https://www.facebook.com/profile.php?id=100071976069938


    If you want to find out more about the Qualitizer Process™ Framework and how this can help you manage quality improvement head over the my website.

    registeredcaremanager.co.uk/sp-sales-page-3297


    Here to Help


    Lesley
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    18 mins
  • 5. Operational Excellence - Six Week Success Plan for 2025

    5. Operational Excellence - Six Week Success Plan for 2025
    Dec 20 2024

    Welcome to Managing Care Quality with the Qualitizer Process, I am Lesley Shaw and over the past 4 episodes I have been sharing some ideas and plans to help you step into the new year with clarity and purpose in your Six weeks success plan for 2025

    In this episode we are looking at Operational Excellence. This is about creating smooth, effective systems that make everyone’s life easier—yours, your team’s, and your service users’.

    Thank you for listening to Managing Care Quality with the Qualitizer Process™.

    We would love to hear your thoughts on this episode.

    If you would like more resources and tips on managing your service, head over to my LinkedIn or Facebook pages where I share daily insights to help you lead your care service.

    https://www.linkedin.com/in/lesleyshawregisteredcaremanagerlesleyshaw/

    https://www.facebook.com/profile.php?id=100071976069938


    If you want to find out more about the Qualitizer Process™ Framework and how this can help you manage quality improvement head over the my website.

    registeredcaremanager.co.uk/sp-sales-page-3297


    Here to Help


    Lesley
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    19 mins

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