• Managing Requests, Service Levels, and Keeping IT Secure

  • Mar 9 2025
  • Length: 6 mins
  • Podcast

Managing Requests, Service Levels, and Keeping IT Secure

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  • Summary

  • This is the final episode of our ITIL 4 Unplugged series, wrapping it all up with three critical ITIL practices: Service Request Management, Service Level Management, and Information Security Management. Sarah and Chris briefly touch on Capacity, Availability, and IT Service Continuity Management, as they all contribute to maintaining strong service levels.
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