E- 229 Pool Nation Podcast. In the first Pool Nation Podcast of 2025, Edgar, John, and Zac tackle a critical question from a listener: “How can I stop chasing customers for payments and improve cash flow?” The hosts share practical strategies for streamlining billing, automating payments, and handling late-paying clients while maintaining a professional and customer-focused approach. They also dive into the balance between process-driven efficiency and providing above-and-beyond customer service. Plus, get an industry update for 2025 and hear the latest about Pool Nation’s exciting plans for the year ahead!

Timestamps: [00:00:00] Intro – Welcome to 2025! The hosts set the tone for an exciting year. [00:01:00] First Podcast of 2025 – Fun banter and personal updates from the hosts. [00:09:00] Pool Nation Business Matrix Update – Details on upcoming trainings, SMART goals, and KPI tracking. [00:12:00] 2025 Industry Update – Trends from 2024 continue, with slower construction but steady service demand. [00:19:00] Listener Question: Late Payments – Tips for improving cash flow and streamlining billing. [00:32:00] The Human Touch in Billing – Balancing empathy with business efficiency and profitability. [00:47:00] Working with Property Managers – John shares insights on building relationships and setting boundaries. [00:56:00] Deep Dive into Balance – Zach reflects on staying human while scaling a business. [01:08:00] Final Thoughts – Strategies for mastering billing and building successful customer relationships in 2025.

Sponsors: Thank you to SPPA, Blu-Ray XL, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Pool Invoice for supporting the Pool Nation Podcast.

Connect with Pool Nation:

• Instagram Live with Edgar and John resumes next week!
• Visit [poolmanuniversity.com](https://poolmanuniversity.com

In episode 228 of the Pool Nation Podcast, we wrap up 2024 with a lively discussion on personal growth, professional milestones, and our shared excitement for what lies ahead in 2025. Edgar, John, and Zac reflect on the year's successes, challenges, and lessons learned, all while keeping the conversation lighthearted and engaging. From cleaning out trucks to learning new beard techniques, the team dives into a mix of humorous anecdotes and heartfelt reflections.

They discuss key takeaways from the year, such as the launch of the Pool Nation Business Matrix, their most memorable events, and their growth as individuals and as a team. Looking ahead, they set their sights on building stronger relationships with the pool pro community, expanding their reach to the East Coast, and continuing to help pool pros achieve financial success.

Tune in for an entertaining and insightful final episode of 2024 that sets the stage for an exciting 2025!

• [00:00:00] Intro: Edgar opens the last podcast of 2024 with his signature humor and gratitude, acknowledging visionary partners and introducing the day's discussion.
• [00:02:00] Zach's Year-End Reflections: Zach talks about his deep-cleaning adventures, Christmas highlights, and setting a clear-headed mindset for 2025.
• [00:04:00] John's Beard Epiphany: John hilariously shares his discovery of a better way to drink with a beard and the quirks of facial hair life.
• [00:06:00] Wrapping Up Repairs: John discusses catching up on repair work during the holidays and planning better for 2025.
• [00:08:00] Time Flies: The team reflects on how quickly the year has passed and the importance of cherishing the moments.
• [00:09:00] Upcoming Trade Shows: Edgar highlights major industry events coming up in early 2025 and encourages listeners to register.
• [00:11:00] Reflecting on Events: Zach and John share their favorite events of 2024, with Zach praising the Raypak and AquaStar tours and John highlighting the Pool Nation Conference.
• [00:17:00] Lessons Learned: John reflects on the challenges and growth from 2024 and shares insights on tackling new opportunities.
• [00:22:00] Team Dynamics: The team discusses how their unique perspectives and evolving roles have helped them grow as a cohesive unit.
• [00:25:00] Looking East: John shares a goal for 2025—expanding Pool Nation's reach to the East Coast and strengthening relationships there.
• [00:27:00] Business Matrix Rollout: Zach emphasizes the importance of business tools like the Pool Nation Business Matrix for empowering pool pros in 2025.
• [00:29:00] Zach’s Growth: Zach reflects on his personal and professional growth in 2024, from hiring key team members to spending more time with family.
• [00:32:00] Gratitude for 2024: John shares his heartfelt gratitude for his family, team, and the pool pro community, emphasizing the value of their shared mission.
• [00:38:00] Wrapping Up: Edgar closes the podcast with excitement for 2025, teasing upcoming projects and wishing listeners a Happy New Year.

🎙 Episode 227 of the Pool Nation Podcast we dive into what’s coming in 2025! We’re spilling the tea on upcoming Pool Nation events, introducing exciting new visionary sponsors, and setting ambitious goals (hello, sphere ad campaign!).

From exclusive promos for the Pool Nation Business Matrix to the big plans for the Pool Nation Awards and Women’s Summit, this episode is packed with updates you won’t want to miss.

Plus, we take a moment to celebrate the journey—five years strong and counting!

Listen in as Edgar, John, and Zach share laughs, reflect on the year, and get ready to make 2025 the biggest year yet.

🎄 Happy Holidays from the Pool Nation Podcast!

Time Stamps 00:00:00 - Intro: Kicking off the holiday vibes 🎅 00:01:00 - Reflecting on five years of the Pool Nation Podcast 00:12:00 - Upcoming Pool Shows: Atlantic City, Southwest, Western, and more 00:17:00 - Visionary Partners: Announcing new sponsors and shoutouts 00:38:00 - Pool Nation Business Matrix: Details and exclusive promos 00:57:00 - Events in 2025: Women’s Summit, Awards, Boot Camps, and Florida debut 01:16:00 - The Sphere Campaign: Can we sell 200K filters? Challenge accepted! 01:23:00 - Final thoughts: Wrapping up 2024 and gearing up for 2025

Don’t miss the ride! Subscribe and join us every week as we elevate the pool industry together. 🌊