• Reddit Confidential: When CSM Meets an Old-School Company Culture

  • Jun 2 2023
  • Length: 5 mins
  • Podcast

Reddit Confidential: When CSM Meets an Old-School Company Culture

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  • Summary

  • In this riveting episode, we delve into the world of Customer Success Management (CSM) in an old-school company, told through the lens of a CSM team member grappling with resistance from entrenched account managers. From recounting personal struggles to sharing insights from fellow online commenters, we explore the tension between innovation and tradition. This episode takes listeners on a journey of resilience, as the CSM team strives to prove their worth and integrate into the company, all while facing skepticism and the looming question: Can the new kids on the block change the game? Tune in to witness the saga of a modern workplace transformation. 
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