In episode 37 of Retail Checks and Balances, Kevin Spencer celebrates his birthday and discusses the significance of customer loyalty, particularly on special occasions.

Tune in to discover how businesses can leverage these moments to strengthen customer loyalty and drive success in the retail and hospitality industries.

TIMESTAMPS

00:00:00 - Introduction to Retail Checks and Balances

00:00:31 - Kevin’s Birthday and Customer Loyalty

00:01:04 - Personal Birthday Experience at a Restaurant

00:03:34 - Applying Birthday Loyalty to Retail

00:05:25 - The Power of Surprise in Customer Loyalty

00:06:29 - Extending Loyalty Beyond Birthdays

00:07:16 - Recap and Final Thoughts on Loyalty

00:08:22 - Closing Remarks

QUOTES

• “This is how we foster loyalty and build emotional connections to our customers. And the key driver of customer loyalty specifically for birthdays is delivering something that serves to be consistent and build a great foundation with your customer.”
• "Tailoring the experiences and offers to the individuals can create a deeper loyalty than you can ever imagine."

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

In episode 36 of Retail Checks and Balances, Kevin Spencer interviews Nolan Bradbury, founder of Bradfield Accounting and Advisory, as he shares the misconceptions surrounding the accounting profession, the importance of mindset in business, and how Nolan helps business owners achieve their personal and professional goals.

Tune in as we explore Nolan's insights into the accounting field and his passion for supporting entrepreneurs in their business journeys.

TIMESTAMPS

[00:02:20] Psychology with numbers.

[00:06:07] Family office light concept.

[00:10:03] Conscious decision-making in business.

[00:11:03] Workforce retirement and supply issues.

[00:15:03] Legacy and its impact.

[00:19:00] Success and client improvement.

[00:23:41] Financial improvement and consultations.

[12:34:56] The impact of social media.

QUOTES

• "I want someone to help me kind of buy back my time without sacrificing the things that are going to create a legacy for my family." - Nolan Bradbury
• "It's no longer my job to make you do the right thing. It's my job to make sure that you have all the information to make the best choice for yourself." - Nolan Bradbury
• "Whether you're a business owner or not a business owner, whatever your financial situation is, it can be improved and it can be changed." - Nolan Bradbury

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Nolan Bradbury

LinkedIn: https://www.linkedin.com/in/nolan-bradbury/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

Bradfield Accounting & Advisory: https://bradfieldco.com/

In episode 35 of Retail Checks and Balances, Kevin Spencer dives into the crucial vendor business relationship that underpins the food and retail industries. He emphasizes that any delays or quality issues from vendors can disrupt business operations, making these partnerships vital for success.

Tune in to understand why cultivating strong vendor partnerships is vital for success in the retail and culinary sectors.

TIMESTAMPS

00:00:00 - Introduction to Retail Checks and Balances

00:00:32 - Vendor Business Relationship Basics

00:01:16 - Importance of Vendor Relationships

00:02:04 - Vendor Relationships in Supermarkets and Restaurants

00:03:10 - Building Trust and Mutual Benefit

00:03:54 - Reliability and Transparency in Vendor Relationships

00:04:49 - Challenges in Vendor Relationships

00:05:46 - Resolving Vendor-Business Conflicts

00:06:21 - Trends in Vendor-Business Space

00:07:25 - Summary and Future Outlook

00:08:20 - Closing Remarks and Subscription Reminder

QUOTES

• "These relationships between vendors and businesses are built on trust, communication, and mutual benefit. And I say they would mutually benefit because the partnership must benefit both mutually."
• "The most successful partnerships are those where both sides are willing to work through issues together rather than jumping ship at the first sign of trouble."
• “One of the biggest strengths is the rise of technology in managing these relationships.”

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

In episode 34 of Retail Checks and Balances, Kevin Spencer interviews Jason Baylis, President of Great Lakes Data Systems, to discuss a unique perspective on the buzzword AI. Jason sheds light on how AI can be utilized as a support and intelligence tool, rather than just a standalone program or robot.

Tune in to this insightful discussion that delves into the practical applications of AI in the retail and hospitality sector.

TIMESTAMPS

[00:01:09] The buzzword AI perspective.

[00:06:55] Using AI as a tool.

[00:09:22] AI agent learning habits.

[00:15:45] A new maintenance program.

[00:20:33] Supporting small businesses.

[00:22:30] Building trust with clients.

QUOTES

• "If I don't start somewhere, you're going to go down the rabbit hole of all the things you can and can't do, and you'll never implement anything. It's really that definition kind of like insanity, really, you keep going." - Jason Baylis
• “Making a difference for those who make a difference, right? That's what we're here for…So it's like, I'm going to make you change how you're used to doing it, but I'm going to show you that you might actually be able to save some money with me.” - Jason Baylis

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Jason Baylis

LinkedIn: https://www.linkedin.com/in/jason-baylis-43b06844/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

Great Lakes Data Systems: https://www.glds.net/

In episode 33 of Retail Checks and Balances, Kevin Spencer discusses the crucial role of procedures in the retail and hospitality industries. From ensuring consistency and customer satisfaction to risk management and adaptability, well-defined procedures are essential for success.

Tune in now to gain valuable insights and tips for implementing effective procedures in your own business.

TIMESTAMPS

00:00:02 - Introduction to Retail Checks and Balances

00:00:31 - Importance of Business Procedures

00:01:17 - Consistency in Service and Operations

00:03:18 - Training and Onboarding

00:04:03 - Adaptability and Updating Procedures

00:04:48 - Risk Management

00:05:22 - Customer Satisfaction

00:06:07 - Summary and Conclusion

00:07:15 - Closing Remarks

QUOTES

• “While having set procedures is important, It's equally vital to review and update them regularly because sometimes we may have missed something and we need to make sure that this procedure is tweakable depending on the situation.”
• “From the moment a customer enters your store, or hotel or restaurant to the time they leave. Every interaction is an opportunity to create a positive impression. Happy customers are more likely to return and recommend your business to others.”
• “By investing time and effort into developing and maintaining these procedures, business can not only survive but thrive in competitive markets.”

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

In episode 32 of Retail Checks and Balances, Kevin Spencer dives into the importance of customer appreciation events in the retail and hospitality industry. From open houses to exclusive product launches, Kevin explores various ways businesses can show gratitude to their clients and strengthen relationships.

Tune in to discover why customer appreciation events are crucial for building loyalty and engagement, as well as practical tips for planning and executing successful events.

TIMESTAMPS

00:00:53 - Importance of Customer Appreciation Events

00:01:14 - Types of Customer Appreciation Events
00:02:08 - Strategic Importance of Customer Appreciation
00:02:51 - Planning the Event
00:03:02 - Knowing Your Audience
00:03:12 - Setting a Budget
00:03:24 - Choosing the Right Venue
00:03:46 - Sending Invites Early
00:04:32 - Engaging with Guests
00:04:43 - Creating Memorable Moments
00:05:25 - Recognition Awards
00:05:36 - Marketing the Event
00:05:58 - Ending with a Bang
00:06:41 - Conclusion and Final Thoughts

QUOTES

• "Happy customers are more likely to become repeat customers, and customer retention is great for your brand."
• “Giving customers plenty of notice to plan their attendance can make a difference in the turnout itself. Provide value, offer something value, whether it's a free product, exclusive information or memorable experience when it comes to giving gifts or keep customers excited and engaged.”
• "Whatever you think is great to make your event stand out and powerful and show customers your care. And they would see that you were investing time and effort into these events and building stronger relationships, foster loyalty, and create memorable experiences that keep customers coming back."

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

In episode 31 of Retail Checks and Balances, Kevin Spencer discusses IT system and user errors, exploring the common mistakes and their impacts on businesses. He provides insights on how organizations can mitigate these errors through user-friendly design, comprehensive training programs, and implementing safeguards.

Tune in to learn about successful strategies for reducing user errors and improving efficiency.

TIMESTAMPS

[00:01:15] User errors in IT systems.

[00:07:37] Practical steps to reduce errors.

[00:11:01] System errors and user errors.

QUOTES

• “Investing in user-friendly system design is crucial. So your users must be able to be comfortable or it should be intuitive and provide clear feedback from everyone to whoever is selecting the system.”
• “Sometimes misconfiguring system settings, whether it's from the, you know, the complexity of the system, These type of errors can lead to data loss, security breaches, operational disruptions, which can be costly for a business.”
• “So you got to make sure on the system side that you're protected in terms of infrastructure from any sort of virus.”

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

In episode 30 of Retail Checks and Balances, Kevin Spencer interviews Stewart Townsend, CEO of Podcast Hawk, as he shares his journey from selling steel to founding a podcast SaaS product, offering valuable insights into the podcasting and SaaS sectors.

Tune in as they discuss the importance of time management, personal passions like car shows, and reflections on life and work balance.

TIMESTAMPS

[00:01:28] From Steel Sales to Podcasting.

[00:04:46] Podcasting and Lead Generation Strategies.

[00:08:53] Importance of Using a Calendar.

[00:14:33] Legacy and Impact.

[00:16:38] Art and Collectibles Hobby.

[00:20:05] Charity Car Show Achievement.

[00:24:19] Taking Risks and Breaking Boundaries.

QUOTES

• "I'm not designed to be very good at investments or making decisions at that time of life. And then for the last sort of five or six years, I've got my own consultancy working with smaller software companies, helping them grow sales teams.” - Stewart Townsend
• "There's no point in working 89 hours a day if you could do it in three. Don't feel guilty. You can do it in three. Just work. Do it in three. Get on with it." - Stewart Townsend

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Stewart Townsend

Facebook: https://www.facebook.com/stewarttownsend

Instagram: https://www.instagram.com/podcasthawk/

LinkedIn: https://www.linkedin.com/in/stewarttownsend/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

Stewart Townsend: https://stewarttownsend.com/

Podcast Hawk: https://podcasthawk.com/