Description This week Tyler is stuck in Q1, Darin keeps having meetings without James, Garret forgets to record and James plays a questionable tiny violin. All of that and the guys discuss the Rocks and Projects planned for “Quarter 2”. Show Notes 00:00:00 - Pre Show Pretty light...thanks to Garret not recording for the first 15 minutes James has been a miserable ______ the last few weeks Darin keeps having meetings (that James is supposed to be in) without James “Fat” cats don’t catch mice 00:02:46 - Show Start - James is back 00:03:10 - Follow-Ups Darin follow up on natural vs “hydrogenated” peanut butter OMG! Natural is better Draws a parallel between genetic “MRNA” engineering and organic foods Serious debate - knives vs spoons for peanut butter and jelly spread factor Darin - Follow up on Luci the Dog Darin - Did you get your wife to do her Core Values? Short answer - nope Follow up - “Garret you’re a terrible COO” - how is the sitting on that going? “Shiva” is going well, got about 20 days left 00:13:38- The Headlines Darin Moving support and service into Hubspot Quad 3’ing my way through managing the project Interesting view from the “user” side of a SaaS technology as he’s diving into it Good lesson on expanding your sphere of product offerings Running into pink errors - “ooohhh, that’s never a good experience” Properly rolled back the speed epic code Do we roll out the code written, or find a different path forward Next up Strategic product enhancements to curb potential churn Tyler Product L10™ - Score 4.2 Checked off 8 issues D&E™ week continues Done with all of them and wrapping up ToDo’s “Holy ____ there’s 30 of them” Pushing Support and KB to Hubspot project across the line Struggling to carve out time to put some clarity around engineering and support path forward Garret Missed the LT L10™ James / Tyler - How’d it go Oh, super productive when Garret’s not there D&E™ Day complete 4 of 6 carry over to following week Retail / 3PL L10’s™ Both got into Lead Gen numbers and team not supporting that effort 1 man show Continuing candid conversations with James Fear even wanting to work with me James “let me play my violin” - 1 headline with several bullet points Probably the best week I’ve had in the past 10 weeks “Being a CEO is the worst job you can have” Success is shared, failure stops with you Only so many hours a day and very few levers to pull “It’s always the darkest before it goes completely black” When things are going good, it’s easy to ignore some things People issues - we have people in wrong seats Garret Darin? James?? Waiting too long to make people decision Not driving things by trusted numbers All that said - my successes Q1 Rocks Company Reorg (teams really buying in) People processes Q2 Rocks - super excited to turn the last 10 weeks into some good Can we lean into “not sticking to the exact drumbeat of EOS™” Tri-quarters? Dynamite drop in by a dog, a cat, and a 7 year old 00:41:56 - Topic 2 (1) - Rocks for Q2 (2nd Tri-Quarter) Nothing set in stone Sales integrator Carter excited about customer facing improvements to onboarding Sandler Masters for sales team Career planning in the people process Gotta be a level 5 in current FAs before worrying about what’s next 18 month executive 30 month employee Enterprise services Better with our customers and better support KB Content - impacts so many parts of our company 702 articles to write (how can we turn that into sand) How do we get to an article a day Next version of financial and budget models May need them sooner than a rock offers Strategic product - talking to customers about small but impactful feature enhancements Company clarity breaks may be the difference between 90 day rocks Take 30 days, let the dust settle, then decide what the next 90 days looks like We’ve officially defined quarters as things of 3 Anxious to see where a customer facing project management tool like Asana can take the onboarding experience Tyler loves the idea of a clarity break between two quarters ...and hopes to get there soon as he’s still stuck in Q1 Sales “leave behind” assets “God no, sales is not capable of making that happen” James has all the creative juices around technology driven tools here When we do get around to planning, would love to actually get together and do planning together “I suggest Hawaii” 01:04:40 - Questions and Long Answers None this week 01:04:46 - End of Show 01:05:03 - After Show - Next weeks Apple Show What do we think they will release/announce The Credits Hosts, Garret Richardson, Tyler Samples, Darin Kelkhoff, and James Maes Show Notes by Garret Richardson Proofing and Title by Darin Kelkhoff Editing, Mixing, and Mastering by Brenton Wainscott
