SaaS Trailblazers

By: Phoebe Zhang
  • Summary

  • Welcome to 'SaaS Trailblazers' – your premier destination for uncovering the incredible stories of leaders and entrepreneurs who are revolutionizing the Software as a Service (SaaS) industry.

    I'm Phoebe Zhang, and with over 7 years of experience in the SaaS sector, I am passionate about building successful SaaS businesses.

    Subscribe now and become part of our community, where we celebrate the stories behind the software that powers our world!

    All rights reserved.
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Episodes
  • New! SaaS Sales with a Human Touch: Winning Deals Featuring Sara Storm
    Mar 13 2025

    New! SaaS Sales with a Human Touch: Winning Deals Featuring Sara Storm

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    46 mins
  • New! Growing Pains: How to Overcome SaaS Scaling Challenges & Win Big Featuring Harshu Deshpande
    Feb 23 2025

    In this episode of SaaS Trailblazers, I sit down with Harshu to explore the critical stages of scaling a SaaS company. We discuss the shortcuts startups often take when launching and how these impact long-term growth. Harshu shares insights on recognizing inflection points, balancing innovation with scalability, and managing technical debt effectively. We also dive into strategic decisions around adopting new technologies and navigating global expansion challenges, including regulatory and cultural considerations. Finally, Harshu offers valuable advice for SaaS leaders on fostering a growth-oriented culture and preparing for scaling success. Whether you're an early-stage startup or an established company looking to scale, this episode is packed with actionable insights to help you navigate your SaaS journey.

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    40 mins
  • EPS 6 The End of SaaS Customer Success Teams? Seriously? Featuring Sabina Pons
    Dec 2 2024

    Is the customer success team in SaaS on the brink of extinction? In this episode, we tackle one of the most debated topics in the SaaS world, inspired by Frank Slootman’s provocative take in Amp It Up: that customer success isn’t just a department—it’s the responsibility of the entire company.

    To explore this bold idea, we’re joined by Sabina Pons, an acclaimed management consultant, fractional CCO, and thought leader in the tech industry. With her expertise in scaling SaaS companies and building revenue-driving customer programs, Sabina brings unparalleled insights to this lively discussion.

    We’ll dive into key questions like: Do SaaS companies still need customer success teams? Can professional services fill the gap? If customer success is everyone’s job, how should organizations adapt their structure? And who should drive upsell and growth?

    Whether you’re a SaaS leader, CSM, or curious about the future of the industry, this is an episode you won’t want to miss. Tune in now!

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    37 mins

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