“Utilization is key for virtual urgent care. Let us be your first line of defense, rather than like, ‘oh, I do have a telemedicine on the back of my insurance card, I’m not sure what it does.’” - Jon O’Toole

Especially in the last few years (for obvious reasons), telehealth and virtual care have proved that they’re here to stay. But how do we best determine when a patient should use virtual or in-person care, and how do we actually get them to utilize it?

Jon O’Toole, from Recuro Health, joined me this week to share his take.

The benefits of virtual care are pretty clear: quicker access to appointments for patients at a much lower cost. As Jon shares, it’s extremely important to educate patients on their virtual benefits and to make the experience easy and tailored for them. Jon also speaks about virtual urgent care, which can add a ton of value and help alleviate some of the panic that sets in when a health emergency occurs.

Join us this week for a deep dive into virtual care and its future.

Chapters:

00:00:00 Introducing Jon O’Toole
00:14:37 Customizing Telehealth
00:17:09 Why We Need To Monitor Utilization
00:25:50 What Is “Virtual Urgent Care”?
00:31:00 Virtual Talk Therapy and Psychiatry
00:40:59 Using Data To Improve Benefits
00:42:04 AI-Enhanced Virtual Primary Care

Key Links for Social:

@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded

Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02

Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286

Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/

Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Key Words:

#TelehealthUtilization #ValueCreation #RemoteHealthcareMonitoring #VirtualUrgentCare #BehavioralHealth #UtilizationMonitoring #HealthcareEvolution #VirtualCare #InnovationInHealthcare #AIinHealthcare #Wearables #HealthTech #selffunded #podcast

Telehealth Utilization, Value Creation, Remote Healthcare Monitoring, Virtual Urgent Care, Behavioral Health, Utilization Monitoring, Healthcare Evolution, Virtual Care, Innovation In Healthcare, AI in Healthcare, Wearables, Health Tech, self funded, podcast

“Life is short. In the meantime, your health is, at the end of the day, your health is all you have." - Heather Bowers

Differentiating yourself through customer service is a tricky thing: it’s talked about so frequently that it can almost feel outdated focusing so much on the customer experience.

But, as my guest Heather Bowers from Lone Star Benefits shared with me this week, it’s still the best way to truly serve your clients in 2024.

Heather joined me from literally across the street, and we discussed what it’s like to be a business in Frisco, Texas, a rapidly growing city. Heather and I also discussed what it was like to take over the family business, as Lone Star was actually started by her father.

We also discussed how the industry has changed since she took over the business, dealing with compliance, and what future regulation may mean for healthcare.

Chapters:

00:00:00 Introducing Heather Bowers
00:12:09 Preserving The Family Business
00:16:18 Differentiating Through ACTUAL Customer Service
00:29:14 Taking Care Of Your Work, Family, and Personal Health
00:34:48 How Do We Get Members To Care About Health?
00:37:47 $10,000 Wellness Prize
00:40:13 Balancing GLP-1 Drugs with Lifestyle Changes
00:46:19 Navigating Compliance
00:53:39 Balancing Health and Passion in Business

Key Links for Social:

@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded

Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02

Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286

Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/

Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Key Words:

#InsuranceIndustry #ClientRelationships #FriscoTexas #WorkLifeBalance #WellnessPrograms #EmployeeIncentives #WeightLoss #ComplianceRegulations #IndustrySolutions #PassionForWork #LongTermClients #SelfFunded #podcast

Insurance Industry, Client Relationships, Frisco Texas, Work Life Balance, Wellness Programs, Employee Incentives, Weight Loss, Compliance Regulations, Industry Solutions. Passion For Work, Long Term Clients, Self Funded, podcast

“We're simplifying the complexities of healthcare. We gotta declutter it, we've gotta demystify it, we've gotta make it more transparent and understandable in bite sized ways where members know and understand what's happening for and to them." - Rob Gelb

It sounds like a simple question, but as an industry, we’re still working towards figuring it out: how do we engage members?

Rob Gelb joined me this week to discuss what role Valenz has in solving that seemingly unsolvable equation.

Along the way, Rob and I also discuss his perspective on sales, why “yes, and,” is so important in Valenz’s culture, and where the healthcare industry is moving towards, big picture.

Chapters:

00:00:00 Introducing Rob Gelb
00:06:23 Sales Is Just Solving Problems
00:13:07 Creating Cohesive Health Plans
00:22:32 How Do We Engage Members?
00:30:52 'Yes, and'
00:42:00 Valenz’s Role In The Marketplace
01:03:31 The Role Of Private Equity In This Industry

Key Links for Social:

@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded

Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02

Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286

Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/

Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Key Words:

#SalesSuccess #HealthPlanInnovation #HealthcareLiteracy #BrandPromise #CulturalTransformation #ValenzHealthcare #HealthcareTransparency #ReferenceBasedPricing #PrivateEquityHealthcare #BusinessGrowth #CompetitionInHealthcare #StimulatingThoughts #SelfFunded #podcast

Sales Success, Health Plan Innovation, Healthcare Literacy, Brand Promise, Cultural Transformation, Valenz Healthcare, Healthcare Transparency, Reference Based Pricing, Private Equity Healthcare, Business Growth, Competition In Healthcare, Stimulating Thoughts, Self Funded, podcast