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In this "Lessons" episode, Ian Tien, CEO & Co-Founder of Mattermost, joins Scott to discuss the power of open-source software, security considerations, and scaling a tech company. Ian delves into the challenges and benefits of building secure systems, the importance of customer feedback, and his approach to hiring top talent.

Security in Open Source: Ian explains that open-source software offers transparency, enabling customers to collaborate on security actively. While no software is fully secure, open source allows vulnerabilities to be addressed rapidly through a community-driven approach.

Customer-Centric Development: Mattermost’s success came from constant communication with customers. Ian emphasizes a simple YC principle: "Talk to customers, build products, and stay healthy." This relentless focus on customer needs helped them land large enterprise clients, including the US Air Force.

Scaling a Team: 56% of Mattermost's hires come from referrals, highlighting a strong internal culture. Ian believes the best hires are motivated by impact, personal growth, and connection, not just financial rewards. Mattermost also sources talent from its open-source community, hiring contributors who demonstrate passion and skill through their work on the platform.

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YouTube: https://youtu.be/oZM4Zao3Aqs

Apple: https://podcasts.apple.com/us/podcast/ian-tien-ceo-co-founder-of-mattermost-open-source/id1484783544?i=1000577218800

Spotify: https://open.spotify.com/episode/59DeI22hRs73LN4WzRBG4G?si=gPebxd1fSoGNAVw_uMZcnw

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In this "Lessons" episode, we explore the complex and often high-stakes world of negotiating with narcissists, guided by expert Rebecca Zung, a top narcissist negotiation expert and bestselling author. Rebecca shares her unique S.L.A.Y. methodology, emphasizing the critical steps needed to successfully navigate negotiations with narcissists, highlighting the importance of strategy, leverage, and a focus on self-preservation.

The S.L.A.Y. Methodology: Rebecca introduces her S.L.A.Y. framework, which stands for Strategy, Leverage, Anticipate, and focusing on You. This step-by-step method is essential for dealing with narcissists, helping you develop a solid strategy, find leverage, anticipate their moves, and maintain focus on your own goals to achieve a favorable outcome.

Understanding Narcissistic Supply: One of the foundational concepts in negotiating with narcissists is understanding "narcissistic supply." Narcissists operate in a survival mode, seeking validation and control. Rebecca emphasizes that traditional negotiation tactics won’t work—you must recognize that narcissists see the world in terms of allies and enemies, making it crucial to approach negotiations with this mindset.

Ethically Manipulating the Manipulator: Discover Rebecca's concept of “ethically manipulating the manipulator,” where you find and exploit vulnerabilities in a narcissist's ego or public image. This allows you to shift the power dynamic and push for a resolution that meets your needs while minimizing the narcissist's desire to drag out negotiations for their own gain.

➡️ Show Links

https://successstorypodcast.com

YouTube: https://youtu.be/aTgguqJjB0w

Apple: https://podcasts.apple.com/us/podcast/rebecca-zung-narcissist-negotiation-expert-bestselling/id1484783544?i=1000581176466

Spotify: https://open.spotify.com/episode/5EHQKgTdfr4fMCqcKeyRdt?si=5de5d674a38b40b8

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