In episode 16, I sit down with Thomas Bass, founder of Success to Scale and a veteran in customer success and retention for B2B SaaS companies.

We dive into the intricacies of churn analysis, the critical balance of controllable and uncontrollable churn, and the essential humanization in customer support as companies scale.

Discover how to strategically delegate and outsource customer support without sacrificing quality, the power of AI in enhancing efficiency, and the common pitfalls to avoid when scaling your support team.

Perfect for founders, customer success managers, and anyone looking to elevate their customer experience strategies.

Tune in for deep insights on driving customer satisfaction, reducing churn, and professionalizing support operations for long-term success.

Today I sit down with Varant Herculian, SVP of Customer Success at InGenius.

We explore the future of customer success and the impact of AI on building stronger customer relationships.

Learn how to balance automation with the human touch, foster a values-driven company culture, and tackle mental health challenges in customer-facing roles.

Perfect for leaders, customer success professionals, and anyone passionate about improving customer experiences.

Don’t miss actionable insights on aligning teams, driving retention, and creating lasting organizational success.

In the 14th episode of Talent Talks, Stacey Bean shares her expertise in customer support, leadership, and the future of AI in the industry.

Discover how personalizing interactions, fostering team morale, and balancing technology with the human touch can transform customer experience. Stacey also discusses her challenges building Enterprise support and the lessons learned along the way.

Tune in for insights on leadership, team management, and driving customer success!

Get ready for an inspiring conversation with Rosario Sinicropi as he reveals the key moments that shaped his career and life! In this episode, Rosario shares how he navigated tough challenges, built his leadership skills, and cultivated a mindset for success.

From personal growth to professional triumphs, this episode is packed with real-world strategies and powerful insights to help you level up in your own journey.

Whether you're an aspiring leader or just looking for a spark of motivation, you won’t want to miss Rosario's compelling story!

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🎙️ In this episode of the Talent Talks podcast, we sit down with Aaron Spivak, co-founder of Revitasize and Hush Blankets, to explore his incredible entrepreneurial journey.

Aaron shares how he built successful brands by combining grit, passion, and a commitment to health and wellness. Discover the power of manifestation, strategic goal-setting, and the importance of resilience in the face of challenges.

Whether you're an aspiring entrepreneur or seeking inspiration, this episode is packed with valuable insights to help you on your path to success.

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Join us for the 11th episode of Talent Talks featuring Erica Effah, founder of the ETA Agency! Erica shares her journey from Calgary to establishing a successful content marketing agency in Toronto.

Discover valuable insights on content strategy, leadership, and overcoming entrepreneurial challenges. Gain tips on effective marketing, balancing work-life, and understanding market needs.

This episode is packed with practical advice and inspiring stories that will motivate you on your own entrepreneurial path.

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In this exciting episode, we dive into the inspiring journey of Andrea Lo, the dynamic founder of both Toronto Dating Hub and Toronto Event Hub. Andrea shares her incredible story of transforming the way singles connect in Toronto, especially during the challenging times of 2020.

From overcoming obstacles to creating unique and engaging experiences, Andrea's journey is packed with valuable lessons on perseverance, creativity, and leadership.

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Join us for the 9th episode the Talent Talks podcast as we delve into the inspiring journey of Rebecca Lake CEO of Endless Abilities. In this episode, Rebecca shares her experiences and insights as a leading expert in helping children with special needs in her business. From overcoming the hurdles of her early career to achieving remarkable success, Rebecca's story is filled with valuable lessons on perseverance, innovation, and leadership.

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