• The Art & Science of the Client Experience with Sidney Abrams, Chief Client Experience Officer, Nonprofit HR

  • Dec 6 2024
  • Length: 37 mins
  • Podcast

The Art & Science of the Client Experience with Sidney Abrams, Chief Client Experience Officer, Nonprofit HR

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  • Summary

  • What does it take to create seamless, meaningful client experiences while fostering a culture of trust?

    In this episode of The Switch by Nonprofit HR, Sidney Abrams, SHRM-SCP, Nonprofit HR’s Chief Client Experience Officer, unpacks the art and science behind delivering exceptional client experiences. Whether you’re a nonprofit leader, HR professional, or simply curious about creating transformational client journeys, this episode is packed with actionable strategies to elevate your organization’s impact.

    In this episode, you’ll hear:

    • What “client experience” means and why it matters

    • Embedding client-centricity into organizational culture to drive measurable outcomes

    • Strategies for delivering consistent, seamless experiences across diverse practice areas

    • The vital connection between employee experience and client experience

    • Using strategic data to measure success and uncover new opportunities

    • How Nonprofit HR’s trust-driven culture empowers successful client-focused initiatives

    • Sidney’s advice for nonprofits: “Take the plunge into client experience—don’t fear feedback!”
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