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In this insightful episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten are joined by David Princeton, principal consultant at Advocate Claim Service, to discuss the complex roles of public adjusters in the insurance industry. They explore the profession’s intricacies, emphasizing the crucial roles of transparency and ethical standards.

David clarifies the often misunderstood position of public adjusters, addressing the stigma of their perceived opposition to carrier adjusters. He highlights a shared goal among all adjusters: to settle claims fairly and uphold high ethical standards, fostering collaboration across the industry.

The conversation covers 'direct physical loss' in insurance policies, its impact on actual and consequential damages, and the importance of accurate documentation to avoid estimate inflation. They also examine the concept of indemnity, focusing on depreciating electronic items, and David introduces a historical perspective on replacement cost policies versus Actual Cash Value, setting the stage for future in-depth discussions.

The trio discusses the challenges of estimating repair and replacement costs, emphasizing the need for clear communication between field and desk adjusters to bridge interpretation gaps and prevent estimation extremes.

They conclude by discussing strategies to manage resistance and gamesmanship in post-disaster restorations, stressing transparency and ethical practices. David commits to further exploring historical insurance valuation cases, and Chantal plans to feature his insights in her risk management class.

This episode not only highlights the essential roles and responsibilities within the insurance claims industry but also emphasizes the importance of collaboration and ethical conduct for effective and fair outcomes.

Our guest's information:

David R. Princeton, CPCU, AMIM, AIC, CSRP
Principal Consultant
Advocate Claim Service, LLC.
(414)841-6462
David@AdvocateClaimService.com
www.AdvocateClaimService.com

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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In this episode of The Art of Adjusting®, William Auten takes a deep dive into one of the most common liability claims: slip and fall cases, particularly those involving snow and ice conditions. William outlines five essential defenses adjusters and attorneys must consider when investigating these claims, such as the storm in progress doctrine, non-delegable duties of property owners, and proving causation with concrete evidence. This episode highlights the importance of regular inspections, proper maintenance protocols, and thorough documentation. William shares valuable insights on how industries like insurance, property management, and snow removal can reduce liability risks through well-documented maintenance efforts and innovative technology solutions. Tune in for a concise yet impactful discussion that will leave you better equipped to handle slip and fall claims.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

In this episode, Chantal and William share their personal journeys into the world of claims adjusting, offering insight into what fuels their passion for the profession. They explore the fulfilling aspects of the job, memorable cases that have left a lasting impact, and the unique challenges that come with navigating difficult situations. From stories of overcoming obstacles to advice for future adjusters, this episode provides a heartfelt look at the rewards of a career in adjusting, along with a glimpse into the future of the industry. Whether you're an experienced adjuster or considering entering the field, this episode will inspire and inform.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.