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"Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team." Dr. Stacy Frankowitz

Transform your life, career and/or business with global speaker and business consultant for Invisalign, Brian Wright. Brian specializes in helping businesses install employee and customer experiences that lead to an improved culture and an increase in sales, customers, revenue and referrals. This podcast is dedicated to entrepreneurs, their employees and their family members. Take the journey to self-improvement and find ways to dominate every aspect of your life, your career and/or your business.

Boost your business by mastering the transformative power of persuasion and pre-suasion! In this episode, we draw inspiration from Robert Cialdini's ground-breaking books, "The Power of Persuasion" and "The Power of Pre-Suasion," to explore how these psychological principles can revolutionize your customer interactions and significantly increase your sales conversion rates. Learn how to make an unforgettable first impression and turn your customers into superfans who will advocate for your brand, effectively lowering your advertising expenses.

Discover the often-overlooked importance of building brand loyalty through exceptional internal interactions before customers even step foot in your business. We'll discuss how simple yet impactful actions like prompt phone responses, professional greetings, and an engaging digital presence can set your brand apart in a crowded market. By treating these efforts as strategic investments, you'll understand the long-term value of consistently delivering superior customer experiences, ultimately fostering a deeper connection with your audience.

The concept of creating immersive customer journeys takes center stage as we unravel strategies to stand out in a commoditized market. From showcasing cutting-edge technology to training your receptionists to be proficient sales representatives, we cover it all. Effective communication and psychological tactics are key to reducing no-shows and ensuring a memorable experience from the initial contact through post-purchase interactions. This episode provides actionable insights into transforming your business practices and personal growth by focusing on unique, unforgettable customer experiences. Tune in and elevate your entrepreneurial journey with the power of pre-suasion and persuasion!

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"Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team." Dr. Stacy Frankowitz

On-Demand Phone Training Course: https://newpatientgroup.com/receptionist-phone-training/

Transform your life, career and/or business with global speaker and business consultant for Invisalign, Brian Wright. Brian specializes in helping businesses install employee and customer experiences that lead to an improved culture and an increase in sales, customers, revenue and referrals. This podcast is dedicated to entrepreneurs, their employees and their family members. Take the journey to self-improvement and find ways to dominate every aspect of your life, your career and/or your business.

Today's episode showcases another way to grow your business through unique customer experiences. Today, we focus on answering your phones with proper sales, hospitality, verbiage, presentation and psychology skillsets using the power of the Halo Effect. This transformation in how your receptionist speaks is a game changer to reduce advertising costs and no shows, while skyrocketing new customers, sales and revenue.

Send us a text

"Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team." Dr. Stacy Frankowitz

Transform your life, career and/or business with global speaker and business consultant for Invisalign, Brian Wright. Take the journey to self-improvement and find ways to dominate every aspect of your life, your career and/or your business.

Ever wonder how many opportunities slip through your fingers every time your business phone goes unanswered? In this episode of the Brian Wright Audio Experience, we unpack the hidden costs of neglecting customer calls during regular business hours. Discover why every missed call isn't just a lost sale—it can snowball into missed referrals and repeat business, costing you significantly over time. We emphasize the critical need to view hiring and training a receptionist as an essential investment in your business infrastructure, boosting both efficiency and revenue.

We'll also touch on the fascinating concept of the halo effect and its psychological impact on customer decisions, laying the groundwork for our next episode where we'll dive deeper into effective receptionist training. Tune in to gain valuable insights on leadership, mindset, and strategies that will help you not only answer your phones but also enhance customer satisfaction and business growth. This episode promises to change how you think about every ring of your business phone. Don't miss it!

Brian Wright specializes in helping businesses install employee and customer experiences that lead to an improved culture and an increase in sales, customers, and revenue.