Episodes

  • Episode 79 - CX Top Tips from Wales with Mel Evans
    Jul 19 2024

    In this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season.

    This podcast is produced by insight6 - www.insight6.com

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    22 mins
  • Episode 78 - Holiday CX with Lee Trowbridge
    Jun 28 2024

    This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector.

    Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers when we venture for our 2 weeks of rest and relaxation.

    Get in touch with Lee on Lee.Trowbridge@notjusttravel.com or www.yourholiday.notjusttravel.com

    This is an insight podcast production - www.insight6.com

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    36 mins
  • Episode 77 - CX Data, what are the trends?
    Jun 7 2024

    This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX?

    Find out which CX Zone your business operates in with the FREE THE CX CHECKER

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    22 mins
  • Episode 76 - CX Change is the constant
    Mar 28 2024

    In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.

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    18 mins
  • Episode 75 - The Changing Face of Legal CX with Lee Taylor
    Mar 1 2024

    Has the traditional law firm had its day?

    This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty.

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    36 mins
  • Episode 74 - 2024...here we go!
    Jan 26 2024

    Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!

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    15 mins
  • Episode 73 - CX review 2023 & predictions for 2024
    Dec 14 2023

    In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.

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    29 mins
  • Episode 72 - It’s CXmas! (well, nearly)
    Nov 9 2023

    This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period.

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    20 mins