• The Cleaning Indy Podcast

  • By: Tom Moore
  • Podcast

The Cleaning Indy Podcast

By: Tom Moore
Listen for free

  • Summary

  • Brought to you by: American Facility Care

    Visit us at

    CleaningIndy.com

    Concept
    This is a podcast that that dives into the world of Facility Management and the Cleaning Industry.


    • Each episode will run for 15-30mins
    • Delivery: 1 episode a week
      Goals
      Establish local brand awareness for our company.

      Provide insight into the world of FM and cleaning in a professional yet entertaining way.

      Interview current willing customers, or other leaders across several industry sectors.

      Tone & Personality
      • Insightful
      • Personal
      • Professional
      • Entertaining

        CleaningIndy.com
    Copyright Tom Moore
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Economics
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Episodes
  • How to handle a skipped service!

    How to handle a skipped service!
    Nov 15 2024
    Welcome back to The Cleaning Indy Podcast, brought to you by American Facility Care! Tom and Sarah Moore kick off this episode with a lively discussion about strengthening the bond between contractors and facility managers through effective communication and solid cleaning practices.They revisit their online quiz, specifically diving into the second question: Do you experience too many instances where the cleaning staff fails to show up for scheduled appointments? Tom and Sarah share a real-life story about a daycare left scrambling every Friday when their cleaning company failed to show up—highlighting the ripple effects of unreliable service on overworked daycare staff.To tackle this common issue, they outline actionable tips, such as asking critical questions during contractor walkthroughs, like:
    • How does your management structure operate?
    • What happens when staff calls in sick?
    • Do you utilize technology like geofencing to ensure coverage?
    They also stress the importance of clear contract language to define expectations, penalties, and service guarantees. A good contractor, they note, should value communication and cater to your preferred style—whether it's via text, email, phone, or in person.The Moores close with a teaser for the next episode, where they'll explore why service quality often declines after 90 days with a new cleaning company and what steps you can take to prevent it.If you found this episode helpful, don’t forget to leave a review, subscribe, and check out their website, CleaningIndy.com, for more insights.
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    12 mins
  • What Happens When Training Your Staff Fails?

    What Happens When Training Your Staff Fails?
    Nov 6 2024
    The cleaning industry faces many challenges, especially when it comes to training staff effectively.

    In this episode, we discuss the importance of a structured training system for cleaning staff to ensure they can handle their tasks efficiently and safely. We explore the seven-step training process that includes written instructions, hands-on demonstrations, and ongoing inspections to guarantee that employees are well-equipped to perform their duties. By implementing a choreographed cleaning routine, we can help staff manage overwhelming tasks and maintain high standards of cleanliness.

    This podcast is a must-listen for facility managers and contractors looking to improve their cleaning processes and employee training. Tune in to learn how to enhance your cleaning operations and ensure your team is set up for success!
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    11 mins
  • How To Hire The Right Cleaning Company

    How To Hire The Right Cleaning Company
    Jan 22 2024
    In this first podcast episode of the new year, Tom and Sarah take the lead in empowering facility managers for the crucial task of selecting the perfect commercial building cleaning contractor for janitorial services. The duo kicks off the discussion by highlighting the three fundamental criteria influencing major purchasing decisions: Know, Like, Trust. Addressing the urgency in expediting the contractor selection process, Tom and Sarah explore two pivotal methods – pre-qualifying over the phone and carefully considering walk-through observations.

    During the pre-qualification phase, Tom and Sarah guide facility managers through a series of key questions aimed at gauging a
    • contractor's experience,

    • company size,

    • staffing capabilities, and

    • references.
    Special emphasis is placed on adhering to industry standards such as OSHA, creating a comprehensive checklist for facility managers to navigate the selection process effectively. The duo stresses the significance of a multifaceted vetting process, encompassing online research, reviews, website visits, blog readings, and even podcast listening. The goal is to foster a deep understanding of, affinity for, and trust in the cleaning contractors.


    Drawing from industry professionals like Odessa Woodlee and Ayaz Ahmed, Tom and Sarah incorporate valuable insights into the conversation. Topics discussed include staffing levels, equipment quality, and the brands of cleaning chemicals used. In this episode Tom and Sarah talk about the "dust test" during walk-throughs and offers practical advice on addressing specific concerns related to delicate surfaces or unique areas within a facility.

    As the discussion unfolds, Ricky Smith contributes a noteworthy observation, emphasizing the correlation between quality and cost. Facility managers are encouraged to consider the significant budget allocation for janitorial services, underscoring its substantial role in effective facility management. Tom and Sarah conclude by reinforcing the critical importance of choosing the right cleaning or building service contractor, positioning it as a linchpin for success in commercial settings.

    This comprehensive episode, guided by Tom and Sarah, serves as a valuable resource for facility managers navigating the nuanced landscape of commercial building cleaning and janitorial services.

    Enjoy the show!

    Show page: CleaningIndy.com
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    19 mins

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