Mins, MIPs, and Why Numbers Matter (But People Matter More)

In this episode, Chase and Ryan take you behind the scenes of how they run their practices, diving into the concept of "Mins" (Most Important Numbers) and "MIPs" (Most Important People). If you’re thinking this sounds like corporate jargon, think again—these are the tools that help their team know what winning looks like and stay connected to the bigger picture.

They share how implementing these systems across their offices has transformed their team culture, empowered employees, and made their practice more efficient than ever. Along the way, they swap stories about early missteps (like accidentally handing out pens with Chase’s personal cell phone number) and how even the smallest changes—like tracking how fast a room can be flipped—can make a massive difference.

But at its heart, this episode is about more than numbers. It’s about the people behind them. Chase and Ryan reflect on how focusing on service and relationships—not just revenue—has been the foundation of their success. Plus, they discuss the lessons they’ve learned from Gino Wickman’s book Traction and how its principles have shaped their business approach.

Whether you’re looking to implement these strategies in your practice or just curious about how dentists can optimize workflows while staying people-focused, this episode has something for everyone.

👉 Hit play now and find out how to balance numbers and humanity in your dental practice!

LINKS:

https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 02:00 What are Mins and MIPs? Breaking down the basics.
• 05:00 Why numbers matter: Empowering your team with clarity and goals.
• 09:00 Tracking efficiency: From fluoride acceptance rates to room turnover.
• 12:00 The role of leadership: Explaining the “why” behind every number.
• 15:00 Service vs. sales: Why relationships always come first.
• 18:00 Lessons from Traction: Simplifying processes for team success.
• 22:00 Chase’s pen fail: Why his personal number ended up in patients’ hands.
• 25:00 Final thoughts: Making numbers meaningful by focusing on people.

Numbers don’t lie, but they can definitely confuse. In this episode, Chase and Ryan take a deep dive into the importance of knowing your numbers and how paying attention to the right metrics can transform your dental practice. Spoiler: It’s not just about the money—it’s about making smart, data-driven decisions to grow sustainably.

They break down essential numbers every dentist should track, from top-line revenue and overhead to team costs, supply budgets, and marketing expenses. Whether you’re running a solo practice or managing multiple offices, understanding these figures is critical to staying profitable and avoiding burnout.

Chase and Ryan share practical tips for monitoring your KPIs, negotiating with suppliers, and identifying red flags before they become big problems. They also tackle common myths about scaling and explain why bigger isn’t always better—unless you know how to manage your numbers effectively.

👉 Hit play now to discover how tracking just a few key metrics can take your practice to the next level and what Chase and Ryan are looking at in their own offices in 2025!

LINKS:

https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 03:00 Why knowing your numbers is essential for growth.
• 06:00 Top-line revenue: The cornerstone of practice success.
• 09:00 Fixed vs. variable expenses: What every dentist needs to understand.
• 12:00 The team cost dilemma: Why bigger teams aren’t always more productive.
• 15:00 Supply budgets: Where to save and where to invest.
• 18:00 Marketing expenses: How much should you really spend?
• 22:00 The 20% rule: What profitability should look like in a thriving practice.
• 25:00 Final thoughts: Take control of your numbers, take control of your future.

Who Really Needs New Patients? Let’s Talk About Customer Experience

In this episode, Chase and Ryan tackle the big question: Do you actually need new patients—or is the real focus on keeping the ones you have? Spoiler alert: It’s all about creating an unforgettable customer experience.

They dive into what sets their practices apart, sharing insights on building trust, intentional first impressions, and why your new patient process might be the secret sauce to long-term success. From greeting patients by name the moment they walk in to creating a seamless and welcoming journey, Chase and Ryan outline how their system helps even the newest team members look like seasoned pros.

You’ll also hear some laugh-out-loud moments as the duo recounts their own experiences with team training, awkward handshakes, and the importance of building genuine connections with patients. Whether you’re looking to refine your new patient process or simply curious about what makes a practice thrive, this episode is packed with actionable tips and plenty of humor.

👉 Hit play now to learn how to level up your customer experience—and why it’s the key to keeping patients (and your team) happy for the long haul.

LINKS:

https://www.thedentistsshow.com

Episode Minute By Minute:

• 00:00 Welcome to The Dentists Show!
• 03:00 Does your office need new patients—or better systems?
• 06:00 The first impression: What your front desk team says matters.
• 09:00 Why trust is the foundation of your new patient process.
• 12:00 Building genuine connections: Small actions, big results.
• 16:00 The black belt level of customer experience: Step-by-step.
• 20:00 How investing in your team makes your office stand out.
• 25:00 Final thoughts: Make your patients talk about you—in a good way.