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In this conversation, we’re getting an inside look at Danfoss tech support with Product Support Specialist, Premnath Kangatharan. Premnath takes us through how they assist and train customers and internal teams, and has some great tips for how to improve support processes and adapt to new equipment innovations. It’s about balancing the critical need for gathering detailed facts, with knowing how to communicate with different types of customers. He also takes us behind-the-scenes on how they create their vast index of training videos (link below).

In this conversation, we discuss:

-How tech support approaches a customer call

-Diagnosing issues remotely

-Internal vs external technical support

-Technical support challenges

-Adapting to new technologies

-Creating and utilizing training videos

-Supporting internal teams and customers

-Understanding the mindset of technicians

-Adapting to regional needs and customer interfaces

-Finding opportunities to get hands-on experience

Helpful Links & Resources:

Danfoss Learning

Danfoss training videos on YouTube

Follow Premnath on LinkedIn

This episode is about the critical importance of brain health for refrigeration technicians. I’ll share my own journey of smoking, drinking, and eating bad food, to the remarkable improvements in cognitive function and life quality after adopting healthier practices. I’ve got a ton of simple, practical tips for busy technicians working, travelling and working late nights to start making changes that guaranteed will enhance your professional performance, learning ability and your personal life.

In this episode, we cover:

-How to maximise physical activity

-How diet affects your brain performance

-Developing better sleep habits

-Managing stress more effectively

-Snacking on the road

-Myths about “healthier” takeout options

-Improving memory and cognitive ability

Join the Refrigeration Mentor Community here

Learn more about Refrigeration Mentor Customized Technical Training Programs at refrigerationmentor.com

Join the Refrigeration Mentor Community here

Learn more about Refrigeration Mentor Customized Technical Training Programs at refrigerationmentor.com

In this episode of CO2 Experts Live, we’re joined by Andre Patenaude, Director of Solution Strategy at Copeland, to discuss the iPro High Pressure Controller and high pressure valves. Andre dives into technical aspects such as system design, high-pressure control, the E3 supervisory device, and the significance of accurate sensor placement. We also cover the importance of understanding gas cooler interactions, pressure set points, and trend graphs, with a ton of practical tips for technicians for optimizing and troubleshooting iPro HPv systems to enhance efficiency and performance in CO2 applications.

In this conversation, we cover:

-High pressure valves in CO2 systems

-Introduction to Copeland iPro

-Understanding the E3 supervisory control

-Temperature sensors

-Set points

-High pressure valve operation and maintenance

-High Pressure System Components

-Setting parameters and troubleshooting tips

-Transcritical vs subcritical modes

-Subcooling and superheat

-Flash Tank Management

Helpful Links & Resources:

Copeland iPro High Pressure CO2 Controller

Copeland E360 Platform

Website: https://www.copeland.com/

Follow Andre on LinkedIn

In this conversation, we dive into the concept of limiting beliefs - a state of mind or belief about yourself that restricts you in some way. It starts with challenging and validating these beliefs by asking if they are truly accurate, then practicing various strategies to overcome them - shifting perspectives, setting realistic goals, and surrounding yourself with positive influences. I share some practical steps to bust limiting beliefs like journaling and replacing negative thoughts with positive ones to help you foster growth and achieving the success you may be blocking yourself from.

In this conversation, we discuss:

-How to recognize your own limiting beliefs

-Challenging and validating beliefs

-Breaking cycles of negativity

-How to shift your perspective

-Paying attention to your words and those of others

-Overcoming childhood traumas and influences

-Surrounding yourself with positive people

-Reframing negative beliefs into empowering ones

Helpful Links & Resources:

Book: "The Richest Man in Babylon" by George S. Clason

Book:  ”Limitless” by Jim Kwik

Get on the Supermarket Academy waitlist now! New program to supercharge your supermarket refrigeration expertise.

BOOK A CALL with Trevor to learn more about refrigeration training programs.

Upcoming Servicing Compressors, Supermarket and CO2 Trainings: Learn More Here

Learn More About Refrigeration Mentor: https://refrigerationmentor.com/

Get your FREE Service & Compressor Troubleshooting Guide: Access Here

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Refrigeration Mentor YouTube Channel

Get on the Supermarket Academy waitlist now! New program to supercharge your supermarket refrigeration expertise.

In this episode of CO2 Experts Live, we’re talking about CO2 heat pumps with Erik Holland, Aftersales Engineer with Advansor. With the increasing prevelance of CO2 heat pumps, this session will teach technicians CO2 heat pump design and startup processes, proper evacuation and charging procedures. We also cover the critical pre-checks needed to ensure smooth startups for CO2 heat pumps.

In this episode, we discuss:

-CO2 heat pumps

-Field installations and common challenges

-Charging the CO2 system

-Using vacuum to pull oil

-Filling the System with CO2

-Challenges with CO2 bottles

-Starting up a CO2 heat pump system

-Importance of slow startup

-Ejectors in CO2 systems

-Optimizing system performance

Helpful Links & Resources:

Follow Erik on LinkedIn

https://www.advansor.com/

BOOK A CALL with Trevor to learn more about refrigeration training programs.

Upcoming Servicing Compressors, Supermarket and CO2 Trainings: Learn More Here

Learn More About Refrigeration Mentor: https://refrigerationmentor.com/

Get your FREE Service & Compressor Troubleshooting Guide: Access Here

Refrigeration Mentor on Instagram | Facebook

Refrigeration Mentor YouTube Channel

In this conversation, we’re talking about ways of lessening or eliminating common stressors faced by refrigeration technicians - challenges that impact our professional and personal lives. I share some strategies for managing stressors such as on-call scheduling (or lack thereof) and workload management, including enhancing your technical skills, working as a team, and building strong relationships with service managers and dispatchers. Managing these stressors will have a massive impact on boosting career growth and achieving work-life balance.

In this episode, we discuss:

-Managing On-Call Responsibilities

-How to make on-calls easier and less stressful

-Workload management strategies for tradespeople

-Balancing personal relationships

-Communicating with your family

-Achieving work-life balance

-Enhancing your technical skills

Helpful Links & Resources:

Get on the Supermarket Academy waitlist now! New program to supercharge your supermarket refrigeration expertise

BOOK A CALL with Trevor to learn more about refrigeration training programs.

Upcoming Servicing Compressors, Supermarket and CO2 Trainings: Learn More Here

Learn More About Refrigeration Mentor: https://refrigerationmentor.com/

Get your FREE Service & Compressor Troubleshooting Guide: Access Here

Refrigeration Mentor on Instagram

Refrigeration Mentor YouTube Channel

Get on the Supermarket Academy waitlist now! New program to supercharge your supermarket refrigeration expertise.

In this conversation with Andrew Freeburg, we’re talking about the importance of reading and understanding trend graphs. Andrew talks about value of visual aids and graphs in troubleshooting and easily identifying and explaining issues to customers. We also touch on various aspects of system diagnostics, including verifying sensors, airflow checks, and the impact of trend graphs in identifying anomalies. Andrew also offers practical tips and actionable advice for both new and experienced refrigeration technicians.

In this episode, we discuss:

-Understanding trend graphs

-Suction line icing

-Analyzing temperature data

-Importance of knowing normal conditions

-The role of trend graphs in diagnostics

-Fine-tuning systems with trend graphs

Helpful Links & Resources:

Andrew Freeburg on LinkedIn

Refrigeration Unlimited (RUI)

Episode 144. Troubleshooting CO2 High Pressure Valves Using Trend Graphs with the CAREL Boss System

BOOK A CALL with Trevor to learn more about refrigeration training programs.

Upcoming Servicing Compressors, Supermarket and CO2 Trainings: Learn More Here

Learn More About Refrigeration Mentor: https://refrigerationmentor.com/

Get your FREE Service & Compressor Troubleshooting Guide: Access Here

Refrigeration Mentor on Instagram

Refrigeration Mentor YouTube Channel

In this quick episode, we’re talking about the challenges technicians face when moving into leadership roles, such as service manager or service lead. We cover the importance of shifting from a hands-on technical approach to a people management strategy, and how to become proactive rather than reactive in order to prevent those proverbial fires, rather than always feel ike you’re just putting fires out in your leadership role.

In this conversation, we discuss:

-Transitioning from technician to leadership

-Shifting from reactive to proactive management

-Adapting to a changing workforce

-The power of perspective and affirmation

Helpful Links & Resources:

Episode 187: Making The Leap From Technician To Service Manager - Learning Leadership Skills with Scott Farley of The Arcticom Group

Episode 206. Investing in Leadership and Training Great Managers with Jim Pape, CEO of The Arcticom Group

Get on the Supermarket Academy waitlist now! New program to supercharge your supermarket refrigeration expertise.

BOOK A CALL with Trevor to learn more about refrigeration training programs.

Upcoming Servicing Compressors, Supermarket and CO2 Trainings: Learn More Here

Learn More About Refrigeration Mentor: https://refrigerationmentor.com/

Get your FREE Service & Compressor Troubleshooting Guide: Access Here

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