When it comes to SaaS products, is it better to get product feedback from key decision makers or should feedback always originate from end users? In our final episode of season 1, we explore the different context and content of these conversations. We talk about how asking key questions about specific types of complexity can help orient the team to get to the real problems. We also chat about how top of mind pain points can vary based on organizational role, so it's important to know how these transactional and relational pain points feed insights that can lead to better product design. 

In the past decade we've seen exponential growth in the world of user experience design. With the maturity and expansion of many applications and practices has come the need for additional roles and terminology to define who does what. Here we cover the evolution our team had gone through in the past year to cover DesignOps, project-level contributions and research -- under a single umbella.

In this episode, Vlad Collak, VP of Platform & Innovation at PDI joins the discussion to chat with us about what the future -- and the present -- look like when it comes to what we know as the web. 

In this episode, our guest Nick Cochran who leads the Design Strategy team at ExxonMobil shares how he and his team extend design principles throughout the organization by building on tenets from their founder, John D. Rockefeller. 

Redesigning vs. Reskining -- what's the difference? We'll cover that and talk about what to consider and where to get started when dealing with complex applications.

We take a look back at HBO's Silicon Valley  Season 3 where the storyline takes a turn for the worse when the brilliant darlings of the tech world forget to test their revolutionary offering with the actual users. Several lessons pop out for us and we discuss.