Ever wonder what it really takes to sell hotel rooms? Go beyond the booking with Mike Hoelscher, Area Director of Sales with Commonwealth Hotels, as he shares the secrets to success in this ever-evolving industry. From dialing for dollars to building lasting relationships, Mike reveals the human side of hotel sales and why empathy and curiosity are key to winning over clients. Tune in for insights on navigating the changing landscape of hospitality and discover how the best salespeople are more than just closers – they're detectives, community builders, and genuine caretakers.

In this episode of Unpacking the Hotel Business, Josh talks with Joe Cicora, National Business Development Leader at DLR Group, to explore the fascinating world of hospitality design.

Joe shares insights into DLR Group's unique approach to crafting memorable hotel experiences, from their "muse-driven" design philosophy to their emphasis on storytelling and community connection. Josh and Joe also discuss the evolving needs of hotel guests and how DLR Group is adapting to create spaces that resonate with today's travelers.

Join us as we delve into:

• The power of storytelling in hospitality design
• How to create a sense of place and community in hotels
• The evolving trends in the hospitality industry
• The importance of designing from the "inside out"
• Joe's unique journey from baseball coaching to hotel development

In this episode, Josh unpacks the hotel business from a historical perspective with Mark Young, Archivist Historian at the Conrad N. Hilton College at the University of Houston. Discover the origins of iconic brands, the impact of technological advancements, and the enduring spirit of hospitality that has spanned centuries.