• Why Great Brands Invest in Employee Experience to Scale Customer Experience

  • Oct 22 2024
  • Length: 32 mins
  • Podcast

Why Great Brands Invest in Employee Experience to Scale Customer Experience

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  • Summary

  • This week on The Modern Customer Podcast, Calvin Stovall, Chief Experience Officer at Iconic Presentations and hospitality expert, shares insights from his 30-year career in hospitality and how his leadership approach has transformed employee engagement.

    We discuss the importance of emotionally intelligent leadership in creating a highly engaged workforce, hiring passionate individuals, and building genuine, lasting connections with employees. Calvin also offers practical tips on improving employee development, retaining top talent, and fostering a work culture that drives both employee satisfaction and customer loyalty.

    If you’re focused on building a strong employee experience that leads to better customer outcomes, this episode is for you!

    Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
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