Showing titles in Customer Service
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More Is More
- How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- By: Blake Morgan
- Narrated by: Caroline McLaughlin
- Length: 5 hrs and 13 mins
- Unabridged
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Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience.
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Mixed review
- By Anonymous User on 20-11-18
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More Is More
- How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- Narrated by: Caroline McLaughlin
- Length: 5 hrs and 13 mins
- Release date: 30-05-17
- Language: English
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Regular price: £14.99 or 1 Credit
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UnSelling
- The New Customer Experience
- By: Scott Stratten, Alison Kramer
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Unabridged
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UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences, and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. UnSelling is about the big picture: creating repeat customers, not one-time buyers. Create loyal clients that refer others, not faceless numbers.
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UnSelling
- The New Customer Experience
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Release date: 27-07-20
- Language: English
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Make Your Brand Legendary
- Create Raving Fans with the Customer Experience Engine
- By: Scott Wozniak
- Narrated by: Scott Wozniak
- Length: 5 hrs and 25 mins
- Unabridged
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Scott Wozniak leverages his decades of brand-building experience within some of America’s most-loved companies to show you how to create world-class customer experience. After years of battle-tested work, Scott realized that there was a set of systems that all the great brands used to create raving fans. He captured these practices in an engine diagram, a simple tool to help leaders become legends. If you use this approach, you can build a Customer Experience Engine that will create those same kinds of raving fans that always seem to dominate dinner-party conversations and water-cooler chats.
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Make Your Brand Legendary
- Create Raving Fans with the Customer Experience Engine
- Narrated by: Scott Wozniak
- Length: 5 hrs and 25 mins
- Release date: 10-10-23
- Language: English
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Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- By: Allen P. Adamson
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Unabridged
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Among today’s most successful businesses are those that have significantly transformed our daily routines. This focus on the consumer experience, not solely on product, has enabled them to drive remarkable growth and customer loyalty and, in many cases, to create totally new marketplace categories. Seeing the How invites you to reimagine your brand, company, or idea through the lens of consumer experience. It gives today’s disruptors a path to offering consumers a new and better way to do what they do, clearly demonstrating how to see opportunities, and how to seize them to great advantage.
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Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Release date: 27-06-23
- Language: English
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Real Time
- Preparing for the Age of the Never Satisfied Customer
- By: Regis McKenna
- Narrated by: uncredited
- Length: 3 hrs and 55 mins
- Unabridged
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Are you ready for the age of the never satisfied customer? McKenna explains how to manage companies in the "real time" world, drawing upon his experience as an entrepreneur and his work with over 300 start-ups.
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Real Time
- Preparing for the Age of the Never Satisfied Customer
- Narrated by: uncredited
- Length: 3 hrs and 55 mins
- Release date: 16-12-99
- Language: English
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I'll Be Back: How to Get Customers to Come Back Again & Again
- By: Shep Hyken
- Narrated by: Shep Hyken
- Length: 4 hrs and 42 mins
- Unabridged
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How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job.
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I'll Be Back: How to Get Customers to Come Back Again & Again
- Narrated by: Shep Hyken
- Length: 4 hrs and 42 mins
- Release date: 13-08-21
- Language: English
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- By: Erik Peterson, Tim Riesterer, Conrad Smith, and others
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Unabridged
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The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. Being remarkable and memorable in your conversations is very important - but it goes beyond great delivery. You must be able to articulate value. The Three Value Conversations provides the tools and methods you need to differentiate yourself and your solutions from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long lead buying cycle.
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Release date: 24-09-21
- Language: English
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- By: Tycho Press
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Unabridged
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The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Release date: 09-10-18
- Language: English
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The Customer Education Playbook
- How Leading Companies Engage, Convert, and Retain Customers
- By: Barry Kelly, Daniel Quick
- Narrated by: Matt Weisgerber
- Length: 6 hrs and 24 mins
- Unabridged
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In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to loyal advocates of your brand.
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The Customer Education Playbook
- How Leading Companies Engage, Convert, and Retain Customers
- Narrated by: Matt Weisgerber
- Length: 6 hrs and 24 mins
- Release date: 10-05-22
- Language: English
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Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- By: Jeanne Bliss
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Unabridged
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How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you need by focusing on one deceptively simple question: "Would you do that to your mother?" Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach helps pinpoint causes of customer unrest and opportunities to deliver joy.
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I Love The Mom Lense Concept
- By Bdub on 14-06-18
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Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Release date: 08-05-18
- Language: English
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- By: Steve Andersen, Dave Stein
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Unabridged
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Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Release date: 04-04-16
- Language: English
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- By: Ethan Beute, Stephen Pacinelli
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Unabridged
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Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Release date: 19-11-19
- Language: English
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- By: C. Richard Weylman, Bob Burg - foreword by, Milton Pedraza - afterword by
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Unabridged
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Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does.
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Release date: 07-05-24
- Language: English
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- By: Calvin L. Chou, Laura Cooley
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Unabridged
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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Release date: 03-08-21
- Language: English
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Effective Communication in Life
- Secrets and Communication Skills to Improve Your Social Life
- By: George Ratson
- Narrated by: Connor Curlewis
- Length: 3 hrs and 12 mins
- Unabridged
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With a detailed breakdown of the fundamentals of social skills, this comprehensive guide offers a profound insight into the lost art of communication. Being able to communicate clearly with others is an essential skill for building relationships and succeeding in life. Now, this audiobook arms you with the tools you need to become the master of any social situation and supercharge your ability to connect with others.
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Effective Communication in Life
- Secrets and Communication Skills to Improve Your Social Life
- Narrated by: Connor Curlewis
- Length: 3 hrs and 12 mins
- Release date: 03-01-20
- Language: English
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Mr. Shmooze
- The Art and Science of Selling Through Relationships
- By: Richard Abraham
- Narrated by: Peter Ganim
- Length: 2 hrs and 55 mins
- Unabridged
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Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving". Mr. Shmooze gives for a living. He starts by listening and he quickly comes to understand what people really need. His customers love him because he gives more than he takes. They trust him because he is passionate about their interests.
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Mr. Shmooze
- The Art and Science of Selling Through Relationships
- Narrated by: Peter Ganim
- Length: 2 hrs and 55 mins
- Release date: 09-07-20
- Language: English
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business
- By: Nicholas Webb
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Unabridged
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This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
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A little book with big ideas!
- By Tracy B on 23-03-22
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Release date: 15-03-22
- Language: English
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Do Good
- Embracing Brand Citizenship to Fuel Both Purpose and Profit
- By: Anne Bahr Thompson
- Narrated by: Marguerite Gavin
- Length: 9 hrs and 36 mins
- Unabridged
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Good works are no longer optional. For many businesses, success comes in unexpected ways. Toms grew into a $600-million company by giving away 35 million pair of shoes. Patagonia's profits have climbed year after year even as it funnels heavy investments into sustainability. And it's not just millennials rewarding companies with causes. In every age group, people commit to brands that show good citizenship.
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Do Good
- Embracing Brand Citizenship to Fuel Both Purpose and Profit
- Narrated by: Marguerite Gavin
- Length: 9 hrs and 36 mins
- Release date: 17-11-17
- Language: English
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Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- By: Noah Fleming
- Narrated by: Noah Fleming, Walter Dixon
- Length: 7 hrs and 23 mins
- Unabridged
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Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain as one-time customers fail to return. A better solution is to shift resources from attracting new customers to engaging the base.
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Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- Narrated by: Noah Fleming, Walter Dixon
- Length: 7 hrs and 23 mins
- Release date: 28-01-15
- Language: English
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Go Big or Go Home
- By: Diana Kander, Tucker Trotter
- Narrated by: Diana Kander, Tucker Trotter
- Length: 2 hrs and 28 mins
- Unabridged
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How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do it with a logical argument or even the best PowerPoint presentation. They do it by turning their pitch into an emotional experience that makes the customer think, "This just feels right." This book is your blueprint for tapping into a clients gut feeling and bringing home the win. Go Big or Go Home is the greatest collection of the most memorable pitches in film, sports, business, and philanthropy.
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Go Big or Go Home
- Narrated by: Diana Kander, Tucker Trotter
- Length: 2 hrs and 28 mins
- Release date: 19-10-23
- Language: English
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