Showing titles in Customer Service
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How to Sell Nothing
- The Logical Way to Make the Emotional Sale
- By: Joe Pallo
- Narrated by: Rick Regan
- Length: 3 hrs and 34 mins
- Unabridged
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Forget about selling a great product or service; the secret to being a great salesperson is to sell nothing. Instead, focus on building emotional relationships. The result? An increase in sales, growth, income, and more fun in your career. How To Sell Nothing demonstrates a repeatable process to recognize the difference between a logical sale that is driven by your voice and an emotional sale which is driven by your prospect’s voice.
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How to Sell Nothing
- The Logical Way to Make the Emotional Sale
- Narrated by: Rick Regan
- Length: 3 hrs and 34 mins
- Release date: 20-12-23
- Language: English
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How to Talk to Anyone
- The 29,5 Ways to Overcome Shyness and Become Clear, Confident, and Charismatic
- By: Travis V. Brock
- Narrated by: Alex Korda
- Length: 3 hrs and 54 mins
- Unabridged
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In this groundbreaking book, discover the secrets to conquering shyness and becoming a clear, confident, and charismatic communicator. Picture yourself effortlessly initiating conversations, breaking free from the grip of social anxiety, and mastering the art of small talk.
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How to Talk to Anyone
- The 29,5 Ways to Overcome Shyness and Become Clear, Confident, and Charismatic
- Narrated by: Alex Korda
- Length: 3 hrs and 54 mins
- Release date: 28-02-24
- Language: English
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Customer Service for Beginners
- Build Five Star Customer Service Skills You Need to Succeed
- By: T J Alistair
- Narrated by: Belinda Washington
- Length: 2 hrs and 59 mins
- Unabridged
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Not sure how to speak with people on the phone or face to face? Have problems dealing with difficult customers? If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to listen to Customer Service for Beginners! People come back to businesses that provide them with a quality experience and excellent customer service, and they avoid the employees and places that don’t. Great customer service will keep your clients happy while building your skill set.
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Customer Service for Beginners
- Build Five Star Customer Service Skills You Need to Succeed
- Narrated by: Belinda Washington
- Length: 2 hrs and 59 mins
- Release date: 15-02-24
- Language: English
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How Organizations Deliver Bad Customer Service
- And Strategies That Turn It Around!
- By: Barbara Khozam
- Narrated by: Catherine O'Connor
- Length: 1 hr and 51 mins
- Unabridged
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Today’s consumer views loyalty to a business as a fad, and they also expect everything and then some. The companies that are thriving (and will continue to thrive) deliver amazing customer experiences. Customer service isn’t just about being a department or a policy; it is about creating a culture where customers can’t wait to do business with you, and are excited to refer their friends to you as well. This book’s characters, Negative Ned and Positive Paul, illustrate the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.
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How Organizations Deliver Bad Customer Service
- And Strategies That Turn It Around!
- Narrated by: Catherine O'Connor
- Length: 1 hr and 51 mins
- Release date: 08-02-24
- Language: English
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The Ends
- The Value of Investing and Obsessing in the Opening and Closing of B2 B Sales Campaigns, and Learning to Hate the Middle
- By: Garett Purdon
- Narrated by: Edward Bloxam
- Length: 2 hrs and 17 mins
- Unabridged
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The first engagement is the most important aspect of a sales campaign—what you say, the questions you ask, the path you direct your clients to. Getting fixated on how you open will separate you from the average sales representatives in your market. The Ends is all about obsessing over the beginnings and endings of your campaigns to heighten your abilities and outpace your peers. After you've set the path for the engagement and properly opened, at some point, you'll inevitably get to the closing—your crucial final engagement.
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The Ends
- The Value of Investing and Obsessing in the Opening and Closing of B2 B Sales Campaigns, and Learning to Hate the Middle
- Narrated by: Edward Bloxam
- Length: 2 hrs and 17 mins
- Release date: 29-01-24
- Language: English
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Pragmatic Customer Service: A No-Nonsense Guide to Excellent Customer Service for Small Businesses
- The Pragmatic Management Series
- By: D.M. Hawkins
- Narrated by: Pete Moore
- Length: 1 hr and 49 mins
- Unabridged
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Embark on a journey to elevate your small local business to new heights. This captivating guide, infused with insightful strategies and actionable tips, is your compass to mastering the art of customer service. From decoding the psychology of satisfaction to creating personalized experiences, this book is your blueprint to winning hearts, one interaction at a time.
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Pragmatic Customer Service: A No-Nonsense Guide to Excellent Customer Service for Small Businesses
- The Pragmatic Management Series
- Narrated by: Pete Moore
- Length: 1 hr and 49 mins
- Release date: 22-01-24
- Language: English
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Stealing Genius
- The Seven Levels of Adaptive Innovation
- By: Steve Miller
- Narrated by: Steve Miller
- Length: 3 hrs and 54 mins
- Unabridged
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In order to be successful both today and in the future, you need to separate yourself from the competition by practicing the breakthrough principle of adaptive innovation. How? By delivering an experience that the competition either cannot or will not attempt to copy. This is literally impossible if you stick to what is already familiar to you because whatever is familiar to you and your customers is likely to be familiar to your competition. You must create a new experience that is unique to you and that fosters a powerful emotional attachment with your target customer.
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Stealing Genius
- The Seven Levels of Adaptive Innovation
- Narrated by: Steve Miller
- Length: 3 hrs and 54 mins
- Release date: 19-09-22
- Language: English
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Promettez beaucoup, livrez davantage! [Promise a Lot, Deliver More!]
- By: Alain Samson
- Narrated by: Alain Samson
- Length: 4 hrs and 10 mins
- Unabridged
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Vous traitez au quotidien avec des clients? Vous savez que leurs attentes sont élevées et que leur patience est limitée.Pour offrir le service hors pair qui les séduira, découvrez notamment, les 11 éléments qui font dire "wow!" aux clients, les 12 irritants qui les font fuir, comment dire non ou annoncer une mauvaise nouvelle sans attiser la frustration, comment accueillir un client furieux et désamorcer sa colère, comment rendre plus satisfaisantes les communications téléphoniques pour vos interlocuteurs.
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Promettez beaucoup, livrez davantage! [Promise a Lot, Deliver More!]
- Narrated by: Alain Samson
- Length: 4 hrs and 10 mins
- Release date: 15-09-22
- Language: French
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Developing Customer Services in the Black-Owned Business
- By: Yvonne P. Witter
- Narrated by: Robert Aymer
- Length: 49 mins
- Unabridged
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrated by: Robert Aymer
- Series: CRACKING A NUT
- Length: 49 mins
- Release date: 03-02-23
- Language: English
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- By: Scott Fox
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Unabridged
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In today’s highly-connected, consumer-driven market, leveraging digital marketing techniques is the only surefire way to attract more customers and make the kind of money you deserve. Following on the success of his book Internet Riches, top e-business entrepreneur and coach Scott Fox shares proven e-strategies to propel your business to success.
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Release date: 27-06-23
- Language: English
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- By: Kay Miller
- Narrated by: Kay Miller
- Length: 3 hrs and 49 mins
- Unabridged
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Uncopyable Sales Secrets teaches a foolproof system for creating an uncopyable attachment with your prospects and clients so that you can fill your sales pipeline, close more deals, and build a loyal customer base.
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- Narrated by: Kay Miller
- Length: 3 hrs and 49 mins
- Release date: 29-12-22
- Language: English
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Empatía digital
- By: Santiago Martínez
- Narrated by: Rubén Hernández
- Length: 5 hrs and 15 mins
- Unabridged
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Conocer y descifrar al cliente es uno de los desafíos clásicos del marketing. No obstante, las tecnologías digitales y, más recientemente, la Inteligencia Artificial, han cambiado por completo la manera de construir, interpretar y aprovechar la información que recolectamos. ¿Quiénes son esas personas que queremos que adquieran los productos o servicios que ofrecemos? ¿Cómo se comportan y toman decisiones? ¿De qué manera podemos cautivarlos y ganar su fidelidad?
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Empatía digital
- Narrated by: Rubén Hernández
- Length: 5 hrs and 15 mins
- Release date: 16-12-22
- Language: Spanish
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Moderne Kommunikation
- Sales-up-Call
- By: Stephan Heinrich, Michael Rossié
- Narrated by: Stephan Heinrich, Michael Rossié
- Length: 1 hr and 6 mins
- Unabridged
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Es geht vor allem um Authentizität und dass man KEIN Schauspieler sein soll, wenn man etwas verkaufen will. Vorgefertigte Sätze und irgendwelche Spielchen sind fehl am Platz. Man baut eine Verbindung zum Käufer auf, die zu einer Geschäftsbeziehung führt.
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Moderne Kommunikation
- Sales-up-Call
- Narrated by: Stephan Heinrich, Michael Rossié
- Series: Sales-up-Call
- Length: 1 hr and 6 mins
- Release date: 16-11-23
- Language: German
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Service als Haltung
- Sales-up-Call
- By: Stephan Heinrich, Sabine Hübner
- Narrated by: Stephan Heinrich, Sabine Hübner
- Length: 1 hr and 7 mins
- Unabridged
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Service gehört zum Business. Immer! Service ist kein Sahnehäubchen, das es in guten Zeiten obendrauf gibt. Service ist eine Haltung und macht den Unterschied zwischen Erfolg und Misserfolg eines Unternehmens.
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Service als Haltung
- Sales-up-Call
- Narrated by: Stephan Heinrich, Sabine Hübner
- Series: Sales-up-Call
- Length: 1 hr and 7 mins
- Release date: 16-11-23
- Language: German
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Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- By: Peter Weidling
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
- Unabridged
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Die Energiepreise explodieren. Gleichzeitig erwarten Kund:innen, dass Unternehmen nachhaltig agieren. Das stellt diese vor die große Herausforderung, auf die Kosten zu schauen, ohne dabei die Erwartungen ihrer Geschäftspartner zu vernachlässigen. Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft. Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft. Peter Weidling holt die Unternehmen bei ihrer doppelten Herausforderung ab.
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Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
- Release date: 16-03-23
- Language: German
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- By: Amy Demas
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Unabridged
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Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Release date: 14-07-22
- Language: English
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Never Drop the Ball Again
- A Little Book on How the Ideal Client Experience Will Save Your Business
- By: H.B. Pasley
- Narrated by: H.B. Pasley
- Length: 58 mins
- Unabridged
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If your growth depends on attracting and retaining the right kind of people, this little book is for you. The Ideal Client Experience will literally save your business. It will create stable customer growth. It will increase retention of clients and team members. It will make you happy. Why? Because you love your people and you never want to drop the ball again.
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Never Drop the Ball Again
- A Little Book on How the Ideal Client Experience Will Save Your Business
- Narrated by: H.B. Pasley
- Length: 58 mins
- Release date: 16-11-22
- Language: English
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Conversations Made Easy
- Building Your Playbook for Growing Sales and Connecting with Customers
- By: Chris Jennings
- Narrated by: Chris Jennings, Stephen George
- Length: 5 hrs and 55 mins
- Unabridged
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For sales professionals and business leaders, communicating effectively and authentically is a never-ending struggle, especially when building new business and improving team performance. It’s a struggle with a long-lasting impact, rippling into both profit and reputation. Don’t rely on price discounts and canned pitches to win business. Let your team see and hear authentic leadership so they too can become good leaders.
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Conversations Made Easy
- Building Your Playbook for Growing Sales and Connecting with Customers
- Narrated by: Chris Jennings, Stephen George
- Series: Conversations Made Easy, Book 1
- Length: 5 hrs and 55 mins
- Release date: 13-11-23
- Language: English
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The Center of Experience, Second Edition
- A Blueprint for Creating the Experience-Led Enterprise (House of the Customer)
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 2 hrs and 53 mins
- Unabridged
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We find ourselves at an inflection point in the relationship between brands and their audiences, where customers and employees are demanding better and more valuable experiences. Companies must keep up with this demand in order to remain competitive. This includes competition for both customers as well as employees. More importantly, while many organizations have traditionally focused on external-facing initiatives first, it is the ones which start internally that have the greatest potential to provide long-term positive benefits.
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The Center of Experience, Second Edition
- A Blueprint for Creating the Experience-Led Enterprise (House of the Customer)
- Narrated by: Kenneth Montgomery
- Length: 2 hrs and 53 mins
- Release date: 02-11-23
- Language: English
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Invloed [Influence]
- Geheimen van krachtig overtuigen en overreden [Secrets of Powerful Persuasion and Persuasion]
- By: Ben Hartman
- Narrated by: Roy van den Groot
- Length: 2 hrs and 21 mins
- Unabridged
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In een wereld die constant evolueert en waar informatie in overvloed aanwezig is, is het vermogen om invloed uit te oefenen en anderen te overtuigen een waardevolle vaardigheid geworden. Of het nu gaat om het inspireren van je team op de werkvloer, het beïnvloeden van de beslissingen van klanten, of het overtuigen van vrienden en familieleden, de kracht van overtuigingskracht speelt een cruciale rol in ons dagelijks leven.
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Invloed [Influence]
- Geheimen van krachtig overtuigen en overreden [Secrets of Powerful Persuasion and Persuasion]
- Narrated by: Roy van den Groot
- Length: 2 hrs and 21 mins
- Release date: 28-09-23
- Language: Dutch
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