Showing titles in Customer Service
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- By: Michael Levine
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Unabridged
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In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken - and the perception will build that crime in that neighborhood is out of control. The same principle applies to business.
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Eye opening
- By Valdir Paiva on 27-07-21
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Release date: 11-05-21
- Language: English
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Corporate Executive Protection
- An Introduction for Corporations and Security Professionals
- By: Christian West, Brian Jantzen
- Narrated by: Alexander Masters
- Length: 5 hrs and 24 mins
- Unabridged
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In this first-of-its-kind book, seasoned security pros Christian West and Brian Jantzen share lessons learned from years of protecting some of corporate America's most prominent people. Full of practical, hands-on information, this guide provides a comprehensive overview of how to conceive, build and run successful executive protection programs in corporate settings. With insights that only experience in all phases of program execution can provide, the authors dig into the key questions that corporations need to ask and answer.
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Excellent
- By frosty-g on 23-06-19
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Corporate Executive Protection
- An Introduction for Corporations and Security Professionals
- Narrated by: Alexander Masters
- Length: 5 hrs and 24 mins
- Release date: 21-09-17
- Language: English
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Empathy in Action
- How to Deliver Great Customer Experiences at Scale
- By: Tony Bates, Dr. Natalie Petouhoff
- Narrated by: Jennifer Jill Araya
- Length: 9 hrs and 53 mins
- Unabridged
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By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding, and predicting, as well as taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like AI and cloud can enable a more empathetic world.
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Empathy in Action
- How to Deliver Great Customer Experiences at Scale
- Narrated by: Jennifer Jill Araya
- Length: 9 hrs and 53 mins
- Release date: 25-08-23
- Language: English
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- By: Bill Price, David Jaffe
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Unabridged
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Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Release date: 27-05-22
- Language: English
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The Momentum Sales Model
- How to Achieve Success in Sales, Exceed Targets and Generate Explosive Growth
- By: Tim Castle
- Narrated by: Tim Castle
- Length: 11 hrs and 59 mins
- Unabridged
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The Momentum Sales Model is a proven system for explosive sales growth that you can take anywhere. Whether you're in sales or an entrepreneur, I've been where you are, staring at a target, wondering how on earth I am going to hit it based on the current pipeline, state of the product and lack of new business leads. That was, until I learned how to create momentum.
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The Momentum Sales Model
- How to Achieve Success in Sales, Exceed Targets and Generate Explosive Growth
- Narrated by: Tim Castle
- Length: 11 hrs and 59 mins
- Release date: 06-12-23
- Language: English
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The Referral of a Lifetime
- The Networking Systems that Produces Bottom Line Results…Every Day!
- By: Tim Templeton
- Narrated by: Michael Mish
- Length: 3 hrs and 36 mins
- Unabridged
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In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.
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Excellent book
- By barryA on 25-01-15
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The Referral of a Lifetime
- The Networking Systems that Produces Bottom Line Results…Every Day!
- Narrated by: Michael Mish
- Length: 3 hrs and 36 mins
- Release date: 10-09-10
- Language: English
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Customer Data Platforms
- Use People Data to Transform the Future of Marketing Engagement
- By: Martin Kihn, Christopher B. O’Hara
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Unabridged
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Marketers are faced with a stark and challenging dilemma: Customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, customer data platforms have come to the fore. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP, so you can learn how to steer your firm toward the future of personalization.
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Customer Data Platforms
- Use People Data to Transform the Future of Marketing Engagement
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Release date: 11-05-21
- Language: English
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- By: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Unabridged
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Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Release date: 28-12-17
- Language: English
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The Cult of the Customer
- Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 6 hrs and 14 mins
- Unabridged
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In today's competitive business climate, you can't just satisfy your customers. You need to give them experiences that they won't forget. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. Author Shep Hyken has spent 25 years studying great companies and the evangelists they create. He describes how to design a strategy that leads both customers and employees through five distinct cultural phases-from "uncertainty" to "amazement".
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The Cult of the Customer
- Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
- Narrated by: Timothy Andrés Pabon
- Length: 6 hrs and 14 mins
- Release date: 20-11-18
- Language: English
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Top of Mind
- Use Content to Unleash Your Influence and Engage Those Who Matter to You
- By: John Hall
- Narrated by: Scott Pollak
- Length: 5 hrs and 14 mins
- Unabridged
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What do many successful businesses and leaders have in common? They're the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and strategies that focus on engaging your audience, creating meaningful relationships, and delivering value consistently, day in and day out. It's the winning approach John Hall used to build Influence & Co. into one of “America's Most Promising Companies”, according to Forbes.
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Top of Mind
- Use Content to Unleash Your Influence and Engage Those Who Matter to You
- Narrated by: Scott Pollak
- Length: 5 hrs and 14 mins
- Release date: 20-07-21
- Language: English
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Sandler Enterprise Selling
- Winning, Growing, and Retaining Major Accounts
- By: David H. Mattson, Brian W. Sullivan
- Narrated by: Sean Pratt
- Length: 4 hrs and 44 mins
- Unabridged
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This practical, step-by-step book is designed specifically for selling teams committed to high achievement in the enterprise environment. You'll learn how to master 13 selling tools integral to your SES success - like the KARE Account Planning Tool, Growth Account Booster Tool, LinkedIn Levers Tool, and Client-Centric Satisfaction Tool. You'll discover practical solutions to the vastly complex challenges in enterprise organizations - extended sales cycles, wide buyer networks, or significant investments in pursuits.
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Practical and pragmatic step-by-step advice
- By David Murray on 21-12-19
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Sandler Enterprise Selling
- Winning, Growing, and Retaining Major Accounts
- Narrated by: Sean Pratt
- Length: 4 hrs and 44 mins
- Release date: 01-04-18
- Language: English
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Fast Coaching
- By: Nick Drake-Knight
- Narrated by: Nick Drake-Knight
- Length: 7 hrs and 51 mins
- Unabridged
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Fast Coaching introduces a super-quick and super-effective approach to personal growth for use in families, schools, sport, and business. Continue & Begin, the rapid results method described in Fast Coaching, is now used worldwide by thousands of professionals as their preferred fast-coaching technology. Continue & Begin achieves results in just a few minutes! Fast Coaching strengthens self-worth and busts through limiting belief patterns.
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Fast Coaching
- Narrated by: Nick Drake-Knight
- Length: 7 hrs and 51 mins
- Release date: 05-07-19
- Language: English
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The Power of Why
- Breaking Out in a Competitive Marketplace
- By: C. Richard Weylman
- Narrated by: Jeff Cummings
- Length: 4 hrs and 50 mins
- Unabridged
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Does your competitor always get the sale, even though your products and service are just as good - if not better? The Power of Why tells listeners how to elevate their business performance regardless of their situation or position. Offering the same actionable, hands-on strategies Weylman has used to help companies of all sizes grow in the toughest conditions, The Power of Why is the new manual for business survival and growth.
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Great read if thinking about UVP’s
- By DLLE on 29-04-23
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The Power of Why
- Breaking Out in a Competitive Marketplace
- Narrated by: Jeff Cummings
- Length: 4 hrs and 50 mins
- Release date: 23-04-13
- Language: English
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- By: David J. Lieberman
- Narrated by: Grover Gardner
- Length: 47 mins
- Unabridged
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We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?
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Sorry not Sorry
- By Dan Gui - The Director on 03-04-24
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Narrated by: Grover Gardner
- Length: 47 mins
- Release date: 10-12-13
- Language: English
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- By: Stephen Wunker, David Farber, Jessica Wattman
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Unabridged
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Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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Doesn’t work well on audio
- By Gavin Morrice on 28-09-17
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Release date: 07-11-16
- Language: English
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Chat GPT: Is the Future Already Here?
- By: Rodrigo Serzedello
- Narrated by: Ben Hauck
- Length: 51 mins
- Unabridged
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Have you heard about this new buzz word: ChatGPT? If you have not, it is one of the most interesting topics in technology and artificial intelligence (AI) in the last decade. Even Microsoft invested about $10 billion dollars in it.
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Chat GPT: Is the Future Already Here?
- Narrated by: Ben Hauck
- Length: 51 mins
- Release date: 17-02-23
- Language: English
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Customer Obsessed
- A Whole Company Approach to Delivering Exceptional Customer Experiences
- By: Eric Berridge
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 13 mins
- Unabridged
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Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success - Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era. Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business.
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Some good themes but is an advertorial
- By Jason Marks on 29-07-22
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Customer Obsessed
- A Whole Company Approach to Delivering Exceptional Customer Experiences
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 13 mins
- Release date: 29-06-17
- Language: English
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The Experience Mindset
- Changing the Way You Think About Growth
- By: Tiffani Bova, Tom Peters - foreword
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Unabridged
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In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.
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Excellent book on an important subject
- By LC on 24-06-23
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The Experience Mindset
- Changing the Way You Think About Growth
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Release date: 06-06-23
- Language: English
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CustomerCentric Selling
- By: Michael T. Bosworth, John R. Holland
- Narrated by: Chris Ryan
- Length: 4 hrs and 21 mins
- Unabridged
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CEOs would pay anything to replicate their best salespeople; CustomerCentric SellingTM explains instead how to replicate their skills. It details a repeatable, scalable, and transferable sales process that formats the questions that superior salespeople ask, and then uses the results to influence and enhance the words and behaviors of their colleagues.
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CustomerCentric Selling
- Narrated by: Chris Ryan
- Length: 4 hrs and 21 mins
- Release date: 03-08-21
- Language: English
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The Experience Maker
- How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
- By: Dan Gingiss
- Narrated by: Dan Gingiss
- Length: 5 hrs and 33 mins
- Unabridged
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Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience, and the best part about customer experience is that it's delivered by human beings who are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers.
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Well written with lots of positive examples
- By Sue Stimpson on 17-06-22
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The Experience Maker
- How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
- Narrated by: Dan Gingiss
- Length: 5 hrs and 33 mins
- Release date: 06-10-21
- Language: English
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