Showing results by narrator "Catherine OConnor" in All Categories

Today’s consumer views loyalty to a business as a fad, and they also expect everything and then some. The companies that are thriving (and will continue to thrive) deliver amazing customer experiences. Customer service isn’t just about being a department or a policy; it is about creating a culture where customers can’t wait to do business with you, and are excited to refer their friends to you as well. This book’s characters, Negative Ned and Positive Paul, illustrate the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.

Sophia woke one morning with her home in flames and her life as she knew it, forever changed. Her soul-mate was gone and all she had left were letters and clues from him urging her to never stop growing, to never forget the lessons that he taught her about living in the wilderness. An extraordinary story about learning how to live again with the most basic of supplies and a desire to prove to herself that she can survive on her own.

Do you make up excuses instead of doing what it takes to achieve your goals? How many times have you created a story in your head why you shouldn’t be trying something new and challenging? Are you familiar with that drunk monkey whispers in your ears and keeps you from getting what you want? Now it is time to slap the drunk monkey off your shoulder and take ACTION!

If you think her only options are parenting and abortion, this book is for you. American adoption is nothing like it used to be. Those forced, secret adoptions hurt women and their children. Thankfully, adoption in the US has changed dramatically. If you never thought about suggesting adoption, (and never thought you would!), this book is for you.

The Journey Called YOU takes the listener on a journey into the world of self-awareness and self-wonder. It shows you how to discover yourself, to know yourself better, to accept yourself without judgment, and to make decisions that honor the highest form of you. In the end you feel more confident and grounded in yourself so you can create your life, day-by-day, feeling good about who you are, the choices you make, and the life you live.

While this book may not handle every single possible scenario you may run across, I do have my finger on the pulse of the legal industry and what lawyers are challenged by every day. Take what you can from what I’ve learned and perfected on legal business development, marketing and networking to make it your own. My greatest hope is to hear from you someday that you did take action and that this book made the difference for you in your legal career. So enjoy the book, take lots of notes and most importantly, be that lawyer!

Bounce: Help Your Child Build Resilience and Thrive in School, Sports, and Life is for parents, educators, community leaders, and anyone who has an active interest in helping children to become resilient and realize their potential. The audiobook presents the author's vision of the seven pillars of the resilient child during the elementary school years, along with specific strategies for bolstering the resilience of your own child or the children you work with.

A child of the 1970s, Terry Sidford didn’t realize she was born into an unhappy marriage until the age of five, when drinking tore the family apart. In an attempt to escape her mother’s issues with alcohol, Terry and her sister run away from home one night to join their alternative-lifestyle father, in the hope that they might find some adult stability. Thus begins Terry's unconventional "Wonder Years", in which she endures an absentee mom, teenage self-improvement bootcamp, and an educational system that misdiagnoses her sensitivity and intuitiveness as learning disabilities.

We live in a time of instant self-gratification. Just about everything we think we want is within our reach. This includes most things like food, sex, social entertainment, material things, even marriage. We have the advancement in technology to thank for a lot of it. In most states, obtaining a marriage license has little requirement other than filling out paperwork. There is even the option of going online to expedite the process.

Change is happening more quickly and with more widespread ramifications than ever before. Catalyst is the spark leaders need to understand these emerging forces and to build adaptive organizations that will excel in the rapidly evolving environment.

Dr. Nancy Irwin, a Los Angeles-based psychotherapist, released a nonfiction titled You-Turn: Changing Direction in Midlife. This collection of more than 40 stories of people over 40 chronicles successful transitions in personal and/or professional lives.

What does it mean to be a righteous person in these uncertain times…. When anti-Semitic violence has rocked the Jewish community, it’s common to turn inward. Our heroes who give us hope shine a light through dark times. Throughout history, Jewish leaders have shown our community and humanity what it means to rise to the occasion. But do you know the stories of non-Jewish luminaries that uplift our community while inspiring their own?

We get it: You’re busy. Whether you’re acting as the CEO of a company, a family, or a career, it’s easy to make excuses for why you don’t have time to focus on your health. But getting fit doesn’t have to be another chore added to your already packed schedule. In this smart, snappy book, former Citigroup executive and CEO consultant Rebecca Macieira-Kaufmann teams up with personal trainer and life coach Lilian So to introduce simple, fun habits for total health and well-being.