Customer Service

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Product list
  • Inspired cover art

    • Inspired

    • How to Create Tech Products Customers Love, Second Edition
    • By: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 7 hrs and 45 mins
    • Release date: 20-03-18
    • Language: English
    • 4.5 out of 5 stars 748 ratings
    • How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....

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  • Just Listen cover art

    • Just Listen

    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 21-04-20
    • Language: English
    • 4.5 out of 5 stars 59 ratings

    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

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  • Getting Naked cover art

    • Getting Naked

    • A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
    • By: Patrick Lencioni
    • Narrated by: Dan Woren
    • Length: 4 hrs and 17 mins
    • Release date: 23-02-10
    • Language: English
    • 5 out of 5 stars 178 ratings
    • This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

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  • New Sales. Simplified. cover art

    • New Sales. Simplified.

    • The Essential Handbook for Prospecting and New Business Development
    • By: Mike Weinberg
    • Narrated by: Mike Weinberg
    • Length: 8 hrs and 1 min
    • Release date: 25-08-20
    • Language: English
    • 4.5 out of 5 stars 39 ratings

    • No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

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  • What Your Customer Wants and Can’t Tell You cover art

    • What Your Customer Wants and Can’t Tell You

    • Unlocking Consumer Decisions with the Science of Behavioral Economics
    • By: Melina Palmer
    • Narrated by: Rachel Perry
    • Length: 8 hrs and 12 mins
    • Release date: 11-05-21
    • Language: English
    • 4.5 out of 5 stars 23 ratings

    • This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book....

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  • The Thank You Economy cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 28-06-11
    • Language: English
    • 4.5 out of 5 stars 401 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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  • Creating Superfans cover art

    • Creating Superfans

    • How to Turn Your Customers into Lifelong Advocates
    • By: Brittany Hodak
    • Narrated by: Brittany Hodak
    • Length: 6 hrs and 7 mins
    • Release date: 10-01-23
    • Language: English
    • 5 out of 5 stars 1 rating

    • In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one....

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  • Fish! Sticks cover art

    • Fish! Sticks

    • A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh
    • By: Stephen C. Lundin Ph.D., John Christensen, Harry Paul
    • Narrated by: Oliver Wyman
    • Length: 2 hrs and 38 mins
    • Release date: 26-02-04
    • Language: English
    • 5 out of 5 stars 1 rating
    • Fish! Sticks employs the same kind of easy-to-use story that was used in Fish! to illustrate its three main commitments for continued success: Find IT, Live IT, Coach IT....

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  • Unlimited Sales Success cover art

    • Unlimited Sales Success

    • 12 Simple Steps for Selling More Than You Ever Thought Possible
    • By: Brian Tracy, Michael Tracy
    • Narrated by: Brian Tracy, Michael Tracy
    • Length: 7 hrs and 6 mins
    • Release date: 10-12-13
    • Language: English
    • 4.5 out of 5 stars 17 ratings
    • Unlimited Sales Success is loaded with eye-opening facts and exercises, peppered with stories of great selling techniques in action, and organized into a use-it-now approach....

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  • Winning Her Business cover art

    • Winning Her Business

    • How to Transform the Customer Experience for the World’s Most Powerful Consumers
    • By: Bridget Brennan
    • Narrated by: Lisa Wright
    • Length: 4 hrs and 19 mins
    • Release date: 05-03-19
    • Language: English
    • 4 out of 5 stars 2 ratings

    • Bridget Brennan, CEO of Female Factor, shows listeners how to win sales and grow market share by creating a customer experience that appeals to the most powerful consumers: women....

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  • The Effortless Experience cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 4 out of 5 stars 15 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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  • It Starts with Clients cover art

    • It Starts with Clients

    • Your 100-Day Plan to Build Lifelong Relationships and Revenue
    • By: Andrew Sobel
    • Narrated by: Steve Menasche
    • Length: 7 hrs and 39 mins
    • Release date: 12-05-20
    • Language: English
    • 3.5 out of 5 stars 5 ratings

    • Andrew Sobel offers a proven, 100-day plan for conquering 14 tough client development challenges and growing your client base. He's encapsulated 25 years of unique research into a practical road map for winning more new clients and growing your existing relationships....

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  • The Seven Pillars of Customer Success cover art

    • The Seven Pillars of Customer Success

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 06-12-21
    • Language: English
    • 5 out of 5 stars 4 ratings

    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

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  • Never Lose a Customer Again cover art

    • Never Lose a Customer Again

    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 03-04-18
    • Language: English
    • 4.5 out of 5 stars 82 ratings

    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

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  • How to Become a Rainmaker cover art

    • How to Become a Rainmaker

    • The Rules for Getting and Keeping Customers and Clients
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 8 mins
    • Release date: 06-06-00
    • Language: English
    • 4 out of 5 stars 55 ratings
    • A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

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  • The New Gold Standard cover art

    • The New Gold Standard

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 16-12-14
    • Language: English
    • 4.5 out of 5 stars 22 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Regular price: £18.99 or 1 Credit

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  • Selling Luxury cover art

    • Selling Luxury

    • Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    • By: Robin Lent, Genevieve Tour
    • Narrated by: Jo Anna Perrin
    • Length: 3 hrs and 12 mins
    • Release date: 20-07-20
    • Language: English
    • 4 out of 5 stars 13 ratings

    • Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

    Regular price: £11.99 or 1 Credit

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  • The Client Retention Handbook for Digital Marketing Agencies cover art

    • The Client Retention Handbook for Digital Marketing Agencies

    • How to Keep Clients on Board Long-Term and Reduce Churn
    • By: Josh Nelson
    • Narrated by: Frank Di Piazza
    • Length: 3 hrs and 15 mins
    • Release date: 02-09-22
    • Language: English
    • 4 out of 5 stars 5 ratings

    • While there are hundreds of books focused on "getting" clients, nobody tells you the harsh reality: If you can’t keep clients, you don’t have a business. So how do you get them to stay? Believe it or not, it’s not about results....

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  • The Customer-Base Audit cover art

    • The Customer-Base Audit

    • The First Step on the Journey to Customer Centricity
    • By: Peter Fader, Bruce Hardie, Michael Ross
    • Narrated by: Walter Dixon
    • Length: 4 hrs and 42 mins
    • Release date: 14-03-23
    • Language: English
    • Not rated yet

    • In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base....

    Regular price: £12.99 or 1 Credit

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  • Sense & Respond cover art

    • Sense & Respond

    • How Successful Organizations Listen to Customers and Create New Products Continuously
    • By: Jeff Gothelf, Josh Seiden
    • Narrated by: Graham Rowat
    • Length: 6 hrs and 19 mins
    • Release date: 10-12-19
    • Language: English
    • 4.5 out of 5 stars 21 ratings

    • We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously....

    Regular price: £12.99 or 1 Credit

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