Customer Service

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  • They Ask, You Answer cover art

    • They Ask, You Answer

    • A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
    • By: Marcus Sheridan
    • Narrated by: Marcus Sheridan
    • Length: 9 hrs and 32 mins
    • Release date: 24-12-19
    • Language: English
    • 5 out of 5 stars 149 ratings

    • In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....

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  • Invent and Wander cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 17-11-20
    • Language: English
    • 4 out of 5 stars 66 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • The ChatGPT Advantage cover art

    • The ChatGPT Advantage

    • Transform Your Business with Artificial Intelligence
    • By: Diana Sterling
    • Narrated by: Vicky David
    • Length: 12 hrs and 33 mins
    • Release date: 08-09-23
    • Language: English
    • 5 out of 5 stars 52 ratings

    • Introducing the definitive guide to AI business transformation, The ChatGPT Advantage: Transform Your Business with Artificial Intelligence. This exclusive guide is more than audiobook—it's your ultimate roadmap to the AI-driven future of business....

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  • The Lean Product Playbook cover art

    • The Lean Product Playbook

    • How to Innovate with Minimum Viable Products and Rapid Customer Feedback
    • By: Dan Olsen
    • Narrated by: Walter Dixon
    • Length: 9 hrs and 54 mins
    • Release date: 19-05-16
    • Language: English
    • 4.5 out of 5 stars 113 ratings
    • The missing manual on how to apply Lean Startup to build products that customers love....

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  • The Startup Owner's Manual cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 23-06-20
    • Language: English
    • 4.5 out of 5 stars 17 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

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  • Chief Marketing Officers at Work cover art

    • Chief Marketing Officers at Work

    • By: Josh Steimle
    • Narrated by: DJ Holte
    • Length: 13 hrs and 19 mins
    • Release date: 04-10-16
    • Language: English
    • 4 out of 5 stars 3 ratings
    • This book provides a fly-on-the-wall perspective on what it's like to be a CMO and will help C-level executives....

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  • Lean Six Sigma: A Beginner’s Step-by-Step Guide to Implementing Six Sigma Methodology to an Enterprise and Manufacturin

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  • Lean Mastery Collection: 8 Manuscripts cover art

    • Lean Mastery Collection: 8 Manuscripts

    • Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
    • By: Jeffrey Ries
    • Narrated by: Sam Slydell
    • Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 8
    • Length: 10 hrs and 48 mins
    • Release date: 21-12-18
    • Language: English
    • 4 out of 5 stars 61 ratings

    • Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....

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  • Data-Driven Marketing cover art

    • Data-Driven Marketing

    • The 15 Metrics Everyone in Marketing Should Know
    • By: Mark Jeffery
    • Narrated by: Jim Meskemin
    • Length: 9 hrs and 35 mins
    • Release date: 09-07-20
    • Language: English
    • 3.5 out of 5 stars 2 ratings

    • How organizations can deliver significant performance gains through strategic investment in marketing....

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  • The Fortune Cookie Principle cover art

    • The Fortune Cookie Principle

    • The 20 Keys to a Great Brand Story and Why Your Business Needs One
    • By: Bernadette Jiwa
    • Narrated by: Bernadette Jiwa
    • Length: 3 hrs and 37 mins
    • Release date: 12-08-13
    • Language: English
    • 4 out of 5 stars 27 ratings
    • It's not how good you are. It's how well you tell your story. Big corporations might have huge marketing and advertising budgets but you've got a story....

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  • Marketing 6.0 cover art

    • Marketing 6.0

    • The Future Is Immersive
    • By: Philip Kotler, Hermawan Kartajaya, Iwan Setiawan
    • Narrated by: Graham Rowat
    • Length: 5 hrs and 40 mins
    • Release date: 19-12-23
    • Language: English
    • 5 out of 5 stars 1 rating

    • In Marketing 6.0, the celebrated promoter of the "Four P's of Marketing," Philip Kotler, explains how marketers can use technology to address customers' needs and make a difference in the world....

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  • Driving Digital Strategy cover art

    • Driving Digital Strategy

    • A Guide to Reimagining Your Business
    • By: Sunil Gupta
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 53 mins
    • Release date: 24-11-20
    • Language: English
    • 4.5 out of 5 stars 5 ratings

    • Digital transformation is no longer news - it's a necessity....

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  • Sales Management That Works cover art

    • Sales Management That Works

    • How to Sell in a World That Never Stops Changing
    • By: Frank V. Cespedes
    • Narrated by: Christopher Grove
    • Length: 9 hrs and 37 mins
    • Release date: 02-03-21
    • Language: English
    • 3.5 out of 5 stars 3 ratings

    • In this practical and research-based guide for sales managers, Harvard Business School professor Frank Cespedes offers essential strategies for thriving in an industry that never stops changing....

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  • Grow: How Ideals Power Growth and Profit at the World's Greatest Companies cover art

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  • Oversubscribed cover art

    • Oversubscribed

    • How to Get People Lined Up to Do Business with You (2nd Edition)
    • By: Daniel Priestley
    • Narrated by: Daniel Priestley
    • Length: 6 hrs and 33 mins
    • Release date: 09-03-20
    • Language: English
    • 4.5 out of 5 stars 136 ratings

    • Learn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you....

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  • Starting a Business QuickStart Guide cover art

    • Starting a Business QuickStart Guide

    • The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
    • By: Ken Colwell PhD MBA
    • Narrated by: Ken Colwell PhD MBA
    • Length: 7 hrs and 29 mins
    • Release date: 10-04-19
    • Language: English
    • 4.5 out of 5 stars 9 ratings

    • In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.

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  • Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy cover art

    • Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy

    • By: Kristin Zhivago
    • Narrated by: Ron Welch
    • Length: 10 hrs and 4 mins
    • Release date: 12-06-18
    • Language: English
    • 5 out of 5 stars 1 rating

    • In this one-of-a-kind revenue-growth how-to audiobook, revenue coach Kristin Zhivago lays out the method that she has used to help hundreds of business owners and managers reverse-engineer their successful sales so they can manufacture new sales in quantity....

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  • Human + Machine cover art

    • Human + Machine

    • Reimagining Work in the Age of AI
    • By: Paul R. Daugherty, H. James Wilson
    • Narrated by: Jamie Renell
    • Length: 5 hrs and 55 mins
    • Release date: 10-04-18
    • Language: English
    • 4 out of 5 stars 65 ratings
    • Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now - in software that senses what we need, supply chains that "think" in real time....

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  • Scale at Speed cover art

    • Scale at Speed

    • How to Triple the Size of Your Business and Build a Superstar Team
    • By: Felix Velarde
    • Narrated by: Roger Davis
    • Length: 7 hrs
    • Release date: 10-06-21
    • Language: English
    • 5 out of 5 stars 4 ratings

    • Scale at Speed gets your business over the hump of doing fine to triple revenue in two years. Unlike other business growth books, this is a how-to guide, matching theory with easily actionable steps....

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  • Mastering the Complex Sale: How to Compete and Win When the Stakes Are High! cover art

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