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The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.

You have a great product. You have top-notch talent. You have a process that’s been carefully mapped out. So, what’s missing? Executive, speaker, and leadership authority Billy Ray Taylor points to a lack of clarity on strategy that makes it impossible for your employees to understand how their activities fit within the company’s overall vision and to take true ownership of their careers. In this groundbreaking guide, Taylor reveals how his proprietary LinkedX Process can help your organization cultivate extreme ownership at every level, from top management to front-line employees.

「僕の人生で最高の経営書がここにある」――　ファーストリテイリング代表取締役会長兼社長　柳井正ユニクロ「幻のバイブル」が超訳・速習・図解版でわかりやすく読める！

What exactly do we mean by leadership? Leadership actually has many dimensions and several definitions. This book explores four different styles of leadership that includes "The Crisis Leader," "The Idea Gathering Leader," "The Team Forming Leader," and "The Empowerment Leader." Each of the four styles is appropriate when given a certain set of circumstances. The goal is to shift the organization, including the leaders and all of the employees at every level, toward collaboration and empowerment.

Whether you're leading a diverse team, working in a challenging cross-cultural environment, or simply working with people who are "not like you," you need to be able to get along with everyone as a team, to get the work done. This book explains the skills you need to communicate, motivate, and inspire people to collaborate-even if they have very different values, lifestyles, or priorities.

All of us hit a wall sometimes, in our life and in our jobs. What is getting in the way of your ability to make progress and do good work? We’re accustomed to thinking that we can only pivot in response to an emergency or an existential threat. This book is about how you make quick progress on an important goal without waiting for the crisis to hit first.

In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player. In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues.

With so many forces of change buffeting the business world today, a scary state of flux has replaced any sense of certainty, stability, and familiarity, delivering a wake-up call to make crucial changes happen, make them happen quickly, and make them stick. Traditional approaches to change management fall into one of two categories, but neither of these models offer a full picture to what really happens in an organization. Siobhan McHale offers a third option: organizations are complex ecosystems that require a Hive Mind or Group Intelligence (GQ) to bring about meaningful and lasting change.

Literally two books in one, Suddenly in Charge provides all of the tools necessary to be successful. Listen to it in one direction and you'll find all the advice and resources you need to manage down, establish credibility with your team, and lead in a way that builds rapport and garners respect. Listen again and you'll find success strategies for managing up, interacting successfully with your bosses and developing strong relationships.

Neurodiversity for Dummies is your essential guide in understanding neurodivergent conditions like autism, ADHD, dyslexia, and more. This quick and easy guide is perfect for anyone needing to know more about neurodiversity. And that's all of us-because recent estimates say that 15-20% of the world's population have some form of neurodivergence.

Throughout his storied career, Aswath Damodaran has searched for the universal key to demystify corporate finance and valuation. Now, at last, he offers the groundbreaking answer to listeners everywhere. It turns out there is a corporate lifecycle very much like our own—with unique stages of growth and decline. And just as we must learn to act our age, so too must companies.

During more than fifteen years as an expert in Acceptance and Commitment Therapy (ACT), Ross White has supported countless high-performance clients to develop their psychological flexibility - to anchor themselves in the present, lean into their emotions and make choices in line with their personal values. If you juggle competing demands, take pride in what you do, and want to achieve your personal goals without sacrificing yourself, then high-performance applies to you too.

How do you run a big meeting? Help your employees meet their goals? Hire someone? Master these skills and more with this indispensable guide to the first 30, 60, and 90 days in your new management role. Jump into the job with confidence as you navigate the dos and don'ts of first-time managers, learn to communicate effectively, delegate responsibilities clearly, and build the 5 qualities all great bosses have.

チームや組織を変えたい現場マネジャー、人事担当者必読！職場の雰囲気も成果も劇的に変わる「組織開発の教科書」！

近年、注目を浴びているHRテックなどの職場の最新技術。

In Stop Selling & Start Leading, you'll discover that the very same behaviors that make leaders more effective also work to make sellers more effective, too. This critical shift in the selling mind-set, and in the sales role itself, is the key to boosting your overall sales effectiveness.

Is charisma essential for every leader? Absolutely, because at its core, leadership is about influence—nothing more, nothing less. This reality underscores the importance of engaging effectively with others. The Charismatic Leader: 21 Skills for Connecting with People unveils John Maxwell's roadmap to more impactful leadership through the power of charisma. By adopting a mindset that prioritizes others—transforming every "Here I am!" into a heartfelt "Ah, there you are!"—you can light up any room and create deep, meaningful connections.

Too many people focus on their destination—having a perfect, fulfilled life on paper—and not their direction, what they enjoy doing and what makes them feel good. This leaves us feeling frustrated and stuck. Directional Living will help you to find work that doesn't feel like work, to look forward to Monday as much as Friday, and to wake up every morning and think "I am doing exactly what I'm meant to be doing". It's a powerful new philosophy packed with practical tools to help you find meaning in your career and therefore life.

しっかりと本を選び、読書し、頭を鍛え、そこで得た情報を確実にビジネスに活かす方法がこの１冊で手に入る！たった９０分で読書に投資する時間の価値を∞に引き上げる小宮流“できるビジネスマンのため”の読書法大公開！

危機から転じて成長へ――どうすれば危機の突破口を見いだし、今の状態を脱け出して大きな「飛躍」を得ることができるのか。危機に陥らないよう経営をし、それでも生じた幾多の危機をも乗りこえてきた経営者・松下幸之助。

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