• 161. Saahil Karkera, Vice President of Customer Success, Oaky - Here is how CS teams can make the most of the whitespace opportunity!

  • Oct 22 2024
  • Length: 46 mins
  • Podcast

161. Saahil Karkera, Vice President of Customer Success, Oaky - Here is how CS teams can make the most of the whitespace opportunity!

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  • Summary

  • In this episode, we had an insightful conversation with Saahil Karkera, VP of Customer Success at Oaky, to explore how customer success is evolving into a critical driver of growth and efficiency in the travel tech space. Saahil dives into his approach to building high-performing CS teams, with a focus on strategic initiatives that go beyond the day-to-day tasks of customer management. Here are some highlights from our discussion:

    • Saahil’s strategy for segmentation, prioritizing future potential value over current revenue to boost retention and expansion.
    • The importance of identifying white space opportunities within existing accounts to unlock new growth.
    • Why customer success qualified leads are becoming key to showing the value of CS teams in driving revenue.

    We also explore the growing need for CS professionals to adopt a commercial mindset, the power of sales and CS collaboration, and the operational benefits of having a dedicated CS Ops role to streamline efficiency. If you want to elevate your customer success strategy and see real results, this episode is a must-listen!
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