***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importance of developing team members into experts, emphasizing the need for dedicated time and resources. He also highlights the value of vocational training over traditional college pathways, aiming to reduce debt and increase job readiness for new technicians. Lastly, the episode delves into strategies for organizational transparency to avoid rumors and misinformation while fostering an inclusive environment.

00:00 Therapy offered school escape amid family issues.

05:20 He's mobile, unlike Kirk Cousins, Brady-like.

09:38 Intensive effort invested in finding the candidate.

12:55 Effort essential for associations' relevance and success.

13:28 Providing real value through cutting-edge training.

16:53 Access exclusive training, networking, and negotiation benefits.

22:51 High industry turnover due to management and career paths.

25:50 Collaboration improves the industry; Changing the Industry Podcast.

28:34 Excited for development training at NC State.

30:27 Focusing on Charlotte market strategies and training.

35:39 Collaborative, adaptable approach; future plans underway.

37:52 Event location crucial for out-of-state attendees.

39:44 Exciting future improvements for upcoming show.

43:41 Stupidly drove pink truck into Bronx danger.

48:49 Defendant prepares poorly for court with advice.

50:13 Airsoft gun prank mistaken for robbery panic.

53:37 Gun unsnapped: scared, unshined shoes: lazy.

58:14 Judge Ginn: Family friend, praised fair legal process.

59:16 Breakdown led to appeal due to oversight.

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Jeff Compton and Keith Perkins. Jeff discusses a scenario involving dishonesty in auto repair, specifically the improper use of tensioners and resistors. Keith shares his experiences and frustrations with repair malpractice, emphasizing the importance of consumer education over financial gain. The group also delves into the legal and ethical challenges surrounding the use of reconditioned car parts, highlighting the need for repair shops to balance cost savings with safety.

00:00 Crash data complicates module replacement process.

05:34 Found wired resistors near seatbelt pretensioner.

15:24 Confrontation revealed deception; honesty followed.

19:38 Son requested name removal; legal threats ensued.

25:10 Uncertainty about aftermarket windshield safety standards.

28:26 Must arbitrate Disney disputes, can't sue.

32:36 Sometimes too cautious, emphasizing legal documentation.

40:51 Class discussion quiet; had to elicit responses.

46:03 New legislation mandates state-issued locksmith identification.

48:16 Thieves violently steal cars in Canadian neighborhoods.

53:18 Argument on security vetting and second chances.

01:01:48 Seeking seals for polar bears near Churchill.

01:04:16 Social media exposes mistakes in auto repair.

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty.

00:00 Shifted focus from large fleets to small businesses.

09:50 H Vac company faced frequent DEF lockout issues.

12:09 Fleet now committed to regular maintenance after issues.

20:49 Include comprehensive parts for sustainable GP/hour.

26:56 Truck's bad gearbox risks crash; owner unconcerned.

30:51 Technicians understand technical gravity better, easier.

35:23 Business obligations, fleet management, system-building process.

40:41 Leadership hindered by constant meddling and changes.

44:45 Consistency in fleet service billing causes concern.

49:24 Struggled with vehicle maintenance approach mindset.

55:17 Plan fails; detainee breaks out of car.

01:00:34 Obligation to alert vehicle owner about issues.

01:04:48 Build trust, adjust expectations, understand fleet goals.