• Episode 198 - Transparency and Member Engagement With Associations with Ryan Ragan of ASTA
    Jan 6 2025

    ***TIME SENSITIVE***

    Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

    _____________________________________________________________________________________________________________________________________________

    Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros


    In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importance of developing team members into experts, emphasizing the need for dedicated time and resources. He also highlights the value of vocational training over traditional college pathways, aiming to reduce debt and increase job readiness for new technicians. Lastly, the episode delves into strategies for organizational transparency to avoid rumors and misinformation while fostering an inclusive environment.

    00:00 Therapy offered school escape amid family issues.

    05:20 He's mobile, unlike Kirk Cousins, Brady-like.

    09:38 Intensive effort invested in finding the candidate.

    12:55 Effort essential for associations' relevance and success.

    13:28 Providing real value through cutting-edge training.

    16:53 Access exclusive training, networking, and negotiation benefits.

    22:51 High industry turnover due to management and career paths.

    25:50 Collaboration improves the industry; Changing the Industry Podcast.

    28:34 Excited for development training at NC State.

    30:27 Focusing on Charlotte market strategies and training.

    35:39 Collaborative, adaptable approach; future plans underway.

    37:52 Event location crucial for out-of-state attendees.

    39:44 Exciting future improvements for upcoming show.

    43:41 Stupidly drove pink truck into Bronx danger.

    48:49 Defendant prepares poorly for court with advice.

    50:13 Airsoft gun prank mistaken for robbery panic.

    53:37 Gun unsnapped: scared, unshined shoes: lazy.

    58:14 Judge Ginn: Family friend, praised fair legal process.

    59:16 Breakdown led to appeal due to oversight.

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    1 hr and 6 mins
  • Episode 197 - The Truth about Used Parts & Deceptive Practices In Auto Repair With Jeff Compton and Keith Perkins
    Dec 30 2024

    ***TIME SENSITIVE***

    Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

    _____________________________________________________________________________________________________________________________________________

    Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros


    In this episode, Lucas and David are joined by Jeff Compton and Keith Perkins. Jeff discusses a scenario involving dishonesty in auto repair, specifically the improper use of tensioners and resistors. Keith shares his experiences and frustrations with repair malpractice, emphasizing the importance of consumer education over financial gain. The group also delves into the legal and ethical challenges surrounding the use of reconditioned car parts, highlighting the need for repair shops to balance cost savings with safety.

    00:00 Crash data complicates module replacement process.

    05:34 Found wired resistors near seatbelt pretensioner.

    15:24 Confrontation revealed deception; honesty followed.

    19:38 Son requested name removal; legal threats ensued.

    25:10 Uncertainty about aftermarket windshield safety standards.

    28:26 Must arbitrate Disney disputes, can't sue.

    32:36 Sometimes too cautious, emphasizing legal documentation.

    40:51 Class discussion quiet; had to elicit responses.

    46:03 New legislation mandates state-issued locksmith identification.

    48:16 Thieves violently steal cars in Canadian neighborhoods.

    53:18 Argument on security vetting and second chances.

    01:01:48 Seeking seals for polar bears near Churchill.

    01:04:16 Social media exposes mistakes in auto repair.

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    1 hr and 13 mins
  • Bonus Episode - Mastering Fleet Management With Steve Schlaff and Michael Hilzley
    Dec 26 2024

    ***TIME SENSITIVE***

    Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

    _____________________________________________________________________________________________________________________________________________

    Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros


    In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty.

    00:00 Shifted focus from large fleets to small businesses.

    09:50 H Vac company faced frequent DEF lockout issues.

    12:09 Fleet now committed to regular maintenance after issues.

    20:49 Include comprehensive parts for sustainable GP/hour.

    26:56 Truck's bad gearbox risks crash; owner unconcerned.

    30:51 Technicians understand technical gravity better, easier.

    35:23 Business obligations, fleet management, system-building process.

    40:41 Leadership hindered by constant meddling and changes.

    44:45 Consistency in fleet service billing causes concern.

    49:24 Struggled with vehicle maintenance approach mindset.

    55:17 Plan fails; detainee breaks out of car.

    01:00:34 Obligation to alert vehicle owner about issues.

    01:04:48 Build trust, adjust expectations, understand fleet goals.

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    1 hr and 11 mins
  • Episode 196 - Navigating Tax Deductions and Investments With Derick Van Ness of Big Life Financial
    Dec 23 2024

    ***TIME SENSITIVE***

    Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

    _____________________________________________________________________________________________________________________________________________

    Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros


    In this episode, Lucas and David are joined by Derick Van Ness from Big Life Financial. Derick discusses the impact of state tax deductions on federal taxes, with a focus on high-income earners in states like California and New York. David shares his relaxed attitude towards financial management, explaining how he balances cash flow despite economic struggles. Derick also highlights the importance of having a reliable team and establishing a financial operating system for business owners.

    00:00 Considering hiring a forensic accountant for business review.

    05:15 Evaluate current advisors; start with taxes.

    07:39 R&D entails credits for system upgrades efforts.

    12:01 Limiting state taxes as federal write-offs.

    14:52 Conference and event travel cause financial strain.

    16:31 Bank crisis caused financial ruin, power loss.

    23:02 Shop owners often overlook tax seriousness.

    24:00 CPAs busy auditing, rarely offer proactive advice.

    28:32 Automate savings early for financial security.

    31:46 Recommended savings percentage and retirement amount?

    34:07 Aggressively save; build income streams beyond business.

    36:10 Budget for two months' shop expenses buffer.

    41:50 Real estate improves over time with depreciation.

    44:54 Pursue passion freely, enjoy life without constraints.

    47:45 Alternative investments offer consistent income for retirees.

    50:21 Intangible capitals determine your EBITDA multiplier.

    52:27 Prepare for unexpected events despite profitability.

    55:57 Send info to stream on Facebook page.

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    1 hr and 1 min
  • Bonus Episode - Lessons on Leadership & Sustained Success With Mickey Leech - CEO of Schumacher Electric
    Dec 19 2024

    ***TIME SENSITIVE***

    Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

    _____________________________________________________________________________________________________________________________________________

    Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros


    In this bonus episode, Lucas sits down with Mickey Leech, the CEO of Schumacher Electric, to explore the pitfalls of chasing quick riches over hard work in business.

    Mickey shares his unconventional career journey, detailing the valuable lessons he learned from various early jobs and emphasizing the significance of collaboration and empowerment within the workforce. Lucas underscores the importance of hiring people who complement one's weaknesses to build a stronger team.

    00:00 Executives transitioning industries often gain new insights.

    05:20 Organizations often overlook their end-user impact.

    08:56 Trust and relationships drive industry innovation.

    09:22 Passionate gearheads create essential automotive products.

    13:07 Pathway to excellence: improve incrementally each day.

    18:30 Leaders must control, reject feedback, limit vision.

    20:55 Anxiety unresolved by prayer despite religious beliefs.

    22:40 Agility needed for future education and economy.

    25:54 Find me on LinkedIn for career help.

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    32 mins
  • Episode 195 - How Understanding Simple Tools Can Simplify Complex Issues With Scott Hicks
    Dec 16 2024

    ***TIME SENSITIVE***

    Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

    _____________________________________________________________________________________________________________________________________________

    Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros


    In this episode, Lucas and David Roman are joined by Scott Hicks, an industry expert. Scott provides insights into network diagnostics, explaining the simplicity of using basic tools like a multimeter for solving most network issues. David and Scott also discuss their contrasting willingness to experiment and learn.

    00:00 Wife leaves class due to inappropriate jokes.

    05:04 Consider change; avoid repetitive conversations.

    08:49 Small show rebrand became huge event success.

    11:59 Subaru misfire: Coil connector issue discovered.

    15:11 Overthinking causes unnecessary complications and mistakes.

    18:51 GM evolving automobile network infrastructure strategies.

    21:46 Tinkers for 10% performance boost without manuals.

    23:48 Skeptical of washing machine solutions. Limited effort.

    27:13 It wasn't going to fix the issue.

    30:51 Overseas manufacturing benefits consumers with cheap EVs.

    35:16 Ensuring transparency for car repair data access.

    36:02 Lies frustrate; protocol offers access amid constraints.

    39:08 Approach affects perception; manufacturers willing to collaborate.

    43:15 Dealers influence training content, favor resistance testing.

    46:10 Depopulation conspiracy for land acquisition.

    49:41 Saw Scott; commented on his gray hair.

    55:11 Biopsy and scope for potential throat cancer.

    56:00 George's painful diverticulitis surgery with tube.

    58:59 Foam roller relieves back pain effectively.

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    1 hr and 5 mins
  • Episode 194 - Stress and Health And How It Affects Business With Jacob Wierengo
    Dec 9 2024

    ***TIME SENSITIVE***

    Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

    _____________________________________________________________________________________________________________________________________________

    Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros


    In this episode, Lucas and David are joined by Jacob Wierengo. They talk about the influence of mindset on health outcomes, citing examples like the placebo effect and the impact of belief on conditions such as gluten intolerance. Lucas shares a research study on a family with a history of Alzheimer's, exploring how the belief in having a gene can trigger symptoms even when it isn't present. David draws connections between stress and modern health issues like back pain, sharing advice on daily exercises to strengthen the spine.

    00:00 Car issues persist despite various attempted fixes.
    09:14 Belief in having Alzheimer's without genetic confirmation.

    13:34 Chernobyl exclusion zone thrived without humans present.

    18:36 Uncertain claims about Korean War-era strategies discussed.

    23:46 FBI model inconclusive; case remains unsolved.

    28:31 They kidnap Ukrainians to replenish wartime forces.

    37:42 Preference for few things outweighs dislikes.

    39:51 Careless typing leads to nonsensical comments.

    45:55 Hesitant leader burdened by ultimate responsibility decision.

    51:42 Life isn't fair; people often expect exceptions.

    59:16 Develop weak spine, hamstring muscles; try deadlifts.

    01:00:10 Progressive overload builds glutes, hips, hamstrings.

    01:07:52 Manufacturing prioritizes convenience over serviceability concerns.

    01:13:28 Improved tolerance but avoids excess carbs.

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    1 hr and 19 mins
  • Episode 193 - Dealing With Legal Implications in The Auto Repair Industry As A Service Advisor With Michael Doherty
    Dec 2 2024

    ***TIME SENSITIVE***

    Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

    _____________________________________________________________________________________________________________________________________________

    Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros


    In this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facility to ensure precision and reliability over subcontracting services. Lucas shares important insurance and legal insights, emphasizing the necessity of detailed documentation and subrogation to protect businesses from liability. Michael shares his experiences and tips for managing service advisor stress and maintaining high morale through appreciation and mini-breaks.

    00:00 Legitimate subcontracting requires non-obligated, independent mechanics.

    06:52 Authorized actions misunderstood; handled fuel pump issue.

    14:56 Heavy objects fall gently, minimizing impact danger.

    20:19 Motivate service advisors; consistent kindness needed.

    26:15 Dispatching helps manage workflow and meet expectations.

    29:38 Service advisor accidentally locked outside in rain.

    37:08 FCP Euro offers cheaper, comprehensive European parts kits.

    38:13 Convenient solution found with FCP Euro kit.

    47:16 I allocate, restrict funds for taxes, operations.

    50:26 Lighting and floor variations must be considered.

    55:23 Insurance dispute over car repair method.

    59:26 Insurance decisions influenced by subrogation and discussions.

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    1 hr and 8 mins