Double Take with Mike and Max

By: Alorica Inc.
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  • Summary

  • Double Take with Mike & Max is a podcast by Alorica Co-CEOs Max Schwendner and Mike Clifton, offering fresh perspectives on the future of customer experience (CX), business innovation, and leadership. Each episode dives into timely topics shaping the industry, sharing actionable insights, expert analysis, and personal stories to help brands stand out and succeed in an ever-changing world.
    Alorica, Inc.
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Episodes
  • Back to the Future: The Power of Voice CX in the AI Chatter

    Back to the Future: The Power of Voice CX in the AI Chatter
    Dec 17 2024

    Inspired by a Business Insider article, To speak to a representative, press $$, Alorica Co-CEOs Max Schwendner and Mike Clifton discuss why voice customer experience (CX) is becoming a premium service. They explore the value of human interactions in an AI-driven world, how to achieve the right balance, predictions for the future of CX, and actionable insights on leveraging voice CX to build stronger customer relationships and gain a competitive edge.

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    15 mins

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