Episodes

  • Back to the Future: The Power of Voice CX in the AI Chatter

    Back to the Future: The Power of Voice CX in the AI Chatter
    Dec 17 2024

    Inspired by a Business Insider article, To speak to a representative, press $$, Alorica Co-CEOs Max Schwendner and Mike Clifton discuss why voice customer experience (CX) is becoming a premium service. They explore the value of human interactions in an AI-driven world, how to achieve the right balance, predictions for the future of CX, and actionable insights on leveraging voice CX to build stronger customer relationships and gain a competitive edge.

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    15 mins