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Discover the secrets to becoming a successful speaker and consultant in customer service excellence with our guest who transformed from a salon owner to a renowned industry expert. Learn how local speaking engagements led to national demand, culminating in the publication of "Secret Service" in 2003, a book that revolutionized their career. Hear firsthand about working with top companies like Ritz Carlton and Starbucks, and the establishment of The DeJulius Group, a powerhouse in customer service consulting.

Uncover the essential skills for mastering customer service and relationship building within any organization. We explore practical techniques like "beat the greet" and the significance of positive language, illustrated through unique personal anecdotes and family traditions. Gain insights into the challenges of maintaining people skills in our increasingly digital world and why strong interpersonal connections are more valuable than ever.

Embark on a journey through the trials and triumphs of entrepreneurship, where lessons in resilience and the importance of a strong company culture are paramount. Our guest shares pivotal moments that shaped their business philosophy, emphasizing the balance between short-term gains and long-term reputation. Hear why consistent customer service is crucial across all business seasons and how exceptional client care during peak times ensures continued loyalty. Join us for an engaging conversation filled with practical strategies and inspirational stories that will leave you inspired to elevate your customer service game.

John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius

The DiJulius Group
http://www.thedijuliusgroup.com

The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast

John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc

📒 The Books Referenced in this Episode: 📒
===================================

The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth
https://amzn.to/4cEsfNg

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
ht

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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Imagine waking up one day to find that your health is spiraling out of control, demanding immediate changes to your lifestyle. I had such a wake-up call with a hypertensive diagnosis, prompting me to take significant steps towards a healthier life. This episode isn't just about my journey, though; it's about the symbiotic relationship between mental and physical well-being, especially for those juggling high-stress roles, like business ownership. We explore actionable lifestyle changes—reducing alcohol, eating better, engaging in brain-stimulating activities, and the importance of taking time to disconnect from work. We also reflect on the priceless moments we often overlook, like coaching our kids' sports teams and savoring family time.

Ken Patterson, the Director of Community of Todyl, joins us to shed light on the profound impact of community in mental health. As we share heartbreaking stories of loss due to suicide and substance abuse, we underline the importance of vulnerability and open conversations, especially among men. Ken's heartfelt experiences emphasize the need for mutual support and fostering a stronger sense of togetherness. This episode serves as a powerful reminder: by prioritizing community well-being and checking in on each other, we can create an environment where meaningful connections and supportive dialogues thrive.

Ken Patterson on LinkedIn:
https://www.linkedin.com/in/kenpatterson16

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• https://www.tiktok.com/@empowerelevatepodcast
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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

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Get ready to unlock the secrets of transformational leadership with our special guest, Mark Pansiera, CEO and partner of the Pacific Institute. Mark, a third-generation funeral director, shares his incredible journey from his family's funeral business to inspiring leaders globally. You'll learn how the Wings of Hope program, which he created, helps individuals navigate grief and celebrate the lives of their lost loved ones. Mark's unique perspective on empathy and caregiving has been pivotal in his evolution into a sought-after global consultant, and he offers profound insights on how mindset shifts can lead to personal and professional growth.

Facing fear head-on is the centerpiece of Mark's message. Discover the mental technology tools from the Pacific Institute that catalyzed his transition from funeral director to global speaker. Mark opens up about overcoming imposter syndrome, battling negative thoughts, and the importance of focusing on desired outcomes. He will inspire you with his personal anecdotes and practical advice on the value of stepping outside your comfort zone. Learn strategies to tackle fear, take chances, and embrace cognitive dissonance to achieve lasting change in both your personal and professional life.

Mark also dives into the nuanced balance between ego and service, highlighting the need for holistic wellness and organizational transformation, especially in a post-pandemic world. From leadership mindset shifts inspired by James Clear's "Atomic Habits" to the significance of maintaining daily positive habits, he shares actionable steps you can take to elevate your performance. Whether you're aiming to enhance your leadership skills or seeking personal growth, this episode is packed with wisdom and strategies to help you transform limiting beliefs and thrive in any endeavor.

Mark Panciera: https://www.markpanciera.com
Mark on LinkedIn: https://www.linkedin.com/in/markpanciera
The Pacific Institute: https://thepacificinstitute.com
Mark on TedX: https://www.youtube.com/watch?v=QH49Sqtc8lE

📒 Resources Referenced in this Episode: 📒

Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones – by James Clear
https://amzn.to/4guOQyy

Outlive: The Science and Art of Longevity – by Peter Attia MD, Bill Gifford
https://amzn.to/3XIKeOb

The Other S

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Links to Follow Empower & Elevate Podcast 24/7:

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• https://www.tiktok.com/@empowerelevatepodcast
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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com