Send us a text

Discover the secrets to becoming a successful speaker and consultant in customer service excellence with our guest who transformed from a salon owner to a renowned industry expert. Learn how local speaking engagements led to national demand, culminating in the publication of "Secret Service" in 2003, a book that revolutionized their career. Hear firsthand about working with top companies like Ritz Carlton and Starbucks, and the establishment of The DeJulius Group, a powerhouse in customer service consulting.

Uncover the essential skills for mastering customer service and relationship building within any organization. We explore practical techniques like "beat the greet" and the significance of positive language, illustrated through unique personal anecdotes and family traditions. Gain insights into the challenges of maintaining people skills in our increasingly digital world and why strong interpersonal connections are more valuable than ever.

Embark on a journey through the trials and triumphs of entrepreneurship, where lessons in resilience and the importance of a strong company culture are paramount. Our guest shares pivotal moments that shaped their business philosophy, emphasizing the balance between short-term gains and long-term reputation. Hear why consistent customer service is crucial across all business seasons and how exceptional client care during peak times ensures continued loyalty. Join us for an engaging conversation filled with practical strategies and inspirational stories that will leave you inspired to elevate your customer service game.

John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius

The DiJulius Group
http://www.thedijuliusgroup.com

The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast

John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc

📒 The Books Referenced in this Episode: 📒
===================================

The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth
https://amzn.to/4cEsfNg

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
ht

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Imagine waking up one day to find that your health is spiraling out of control, demanding immediate changes to your lifestyle. I had such a wake-up call with a hypertensive diagnosis, prompting me to take significant steps towards a healthier life. This episode isn't just about my journey, though; it's about the symbiotic relationship between mental and physical well-being, especially for those juggling high-stress roles, like business ownership. We explore actionable lifestyle changes—reducing alcohol, eating better, engaging in brain-stimulating activities, and the importance of taking time to disconnect from work. We also reflect on the priceless moments we often overlook, like coaching our kids' sports teams and savoring family time.

Ken Patterson, the Director of Community of Todyl, joins us to shed light on the profound impact of community in mental health. As we share heartbreaking stories of loss due to suicide and substance abuse, we underline the importance of vulnerability and open conversations, especially among men. Ken's heartfelt experiences emphasize the need for mutual support and fostering a stronger sense of togetherness. This episode serves as a powerful reminder: by prioritizing community well-being and checking in on each other, we can create an environment where meaningful connections and supportive dialogues thrive.

Ken Patterson on LinkedIn:
https://www.linkedin.com/in/kenpatterson16

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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Get ready to unlock the secrets of transformational leadership with our special guest, Mark Pansiera, CEO and partner of the Pacific Institute. Mark, a third-generation funeral director, shares his incredible journey from his family's funeral business to inspiring leaders globally. You'll learn how the Wings of Hope program, which he created, helps individuals navigate grief and celebrate the lives of their lost loved ones. Mark's unique perspective on empathy and caregiving has been pivotal in his evolution into a sought-after global consultant, and he offers profound insights on how mindset shifts can lead to personal and professional growth.

Facing fear head-on is the centerpiece of Mark's message. Discover the mental technology tools from the Pacific Institute that catalyzed his transition from funeral director to global speaker. Mark opens up about overcoming imposter syndrome, battling negative thoughts, and the importance of focusing on desired outcomes. He will inspire you with his personal anecdotes and practical advice on the value of stepping outside your comfort zone. Learn strategies to tackle fear, take chances, and embrace cognitive dissonance to achieve lasting change in both your personal and professional life.

Mark also dives into the nuanced balance between ego and service, highlighting the need for holistic wellness and organizational transformation, especially in a post-pandemic world. From leadership mindset shifts inspired by James Clear's "Atomic Habits" to the significance of maintaining daily positive habits, he shares actionable steps you can take to elevate your performance. Whether you're aiming to enhance your leadership skills or seeking personal growth, this episode is packed with wisdom and strategies to help you transform limiting beliefs and thrive in any endeavor.

Mark Panciera: https://www.markpanciera.com
Mark on LinkedIn: https://www.linkedin.com/in/markpanciera
The Pacific Institute: https://thepacificinstitute.com
Mark on TedX: https://www.youtube.com/watch?v=QH49Sqtc8lE

📒 Resources Referenced in this Episode: 📒

Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones – by James Clear
https://amzn.to/4guOQyy

Outlive: The Science and Art of Longevity – by Peter Attia MD, Bill Gifford
https://amzn.to/3XIKeOb

The Other S

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• https://www.tiktok.com/@empowerelevatepodcast
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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Can core values revolutionize your business and personal life? In this powerhouse episode of Empower and Elevate, we're joined by Dan Gilligan to dissect how fundamental values like honesty, kindness, discipline, ownership, and learning are not just buzzwords but transformative principles. You'll hear firsthand about Dan’s journey in embedding these values within his company, turning them into the bedrock of a culture rooted in trust and integrity. We promise you'll walk away with actionable insights on how to harness these values to ignite growth and foster accountability.

Imagine a workplace where discipline isn’t a chore but a pathway to success, and ownership turns problems into stepping stones for learning. In our conversation, we uncover the nuances of creating and nurturing core values in a business environment. Through compelling anecdotes and practical managerial advice, we underscore how these values help teams not only to meet but exceed their goals. You’ll learn why continuous learning is non-negotiable in an ever-evolving industry and how it propels both personal and team development.

The final segment of our episode sheds light on maintaining integrity and seamless communication within the complexities of remote work settings. We draw parallels to everyday scenarios and emphasize the importance of transparency in achieving continuous improvement. By staying aligned with technological advancements and investing in employee growth, we underscore the critical role of continuous learning for professional success. Prepare to be inspired to redefine and embrace your core values, making them the cornerstone of both your personal and professional journey.

IntegraMSP:
https://integramsp.com

Dan Gilligan on LinkedIn:
https://www.linkedin.com/in/dangilliganintegramsp

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• https://www.tiktok.com/@empowerelevatepodcast
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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Imagine being given a 1% chance of ever walking again and then defying those odds. Brock Mealer's resilient journey from a devastating accident to becoming a symbol of hope and inspiration is nothing short of extraordinary. Join us as Brock recounts the transformative power of faith, sheer determination, and the unyielding support from family and mentors that helped him regain his mobility. From personal journaling that evolved into a motivational book, Brock's story is a beacon of positivity, showing us all that no obstacle is insurmountable.

In this episode, Brock opens up about the life lessons he learned through the sports field's challenges and the subsequent battles in physical rehabilitation. The discipline and mental toughness honed on the football field played a pivotal role in his recovery, offering valuable insights into overcoming setbacks. Brock's heartfelt reflections on the importance of community support and the therapeutic benefits of writing provide a profound understanding of navigating life's toughest challenges with grace and resilience.

We also explore Brock's commitment to spreading positivity through public speaking and community involvement. His story underscores the transformative impact of mindset, the significance of servant leadership, and the power of sharing one's experiences to empower others. From the inspiring encounters he had during his speaking engagements to his continuous growth through optimism and service, Brock's journey is a powerful reminder that with the right mindset and support, we can all rise above our biggest challenges and inspire others to do the same. Tune in for an episode filled with heartwarming anecdotes and valuable life lessons.

===================================
📒 The Books Referenced in this Episode: 📒
===================================

Beyond 1%: Unleashing Your Potential Against All Odds Hardcover – by Brock Mealer (Author)
https://amzn.to/4dOA7wI

Visit Brock Mealer's website:
https://brockmealer.com

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• https://www.tiktok.com/@empowerelevatepodcast
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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Imagine waking up each day feeling more resilient and optimistic, no matter what life throws at you. On this episode of Empower and Elevate, we explore the transformative power of positive thinking and gratitude practices that can help you achieve exactly that. I'll share my personal experience of how keeping a gratitude journal during difficult times rewired my brain and built my resilience. You'll learn how focusing on the good can shift your mindset, reduce stress, anxiety, and depression, and lead to greater overall well-being. This isn’t about ignoring life's challenges; it's about finding opportunities within them.

We'll also discuss practical strategies for incorporating positivity into your daily life. From starting your day with positive thoughts and practicing mindfulness to reframing negative thoughts and celebrating small wins, you'll get actionable tips to help you foster a more optimistic outlook. Learn how to surround yourself with positivity and visualize success to create significant changes over time. Tune in to discover how these practices can empower and elevate not only your life but also those around you. Remember, staying positive is a powerful tool for approaching life's challenges and achieving happiness.

-------------------------------------------------------------------------------------------------------------

Get ready for an exhilarating journey of personal and professional growth! Join Marc Thomas in this sneak peek into the empowering conversations, inspiring stories, and practical insights that await you on the podcast.

About "Empower & Elevate with Marc Thomas":
Dive into the depths of reinvention, evolution, learning, and leadership with host Marc Thomas and his incredible lineup of business owners and leaders. This podcast is more than just a platform; it's a commitment to continuous improvement and a vibrant space for growth and inspiration.

Explore the depths of reinvention and dedication to becoming better in business and life.

Connect with us on social media for exclusive updates:
All the Links: https://linktr.ee/empowerelevatepodcast

Support the Empower & Elevate Podcast
Help us continue making great content for listeners everywhere.
https://www.buzzsprout.com/2284892/supporters/new

Join the movement – "Empower & Elevate with Mar

Support the show

Links to Follow Empower & Elevate Podcast 24/7:

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• https://www.twitter.com/EmpowerElevateP
• https://www.tiktok.com/@empowerelevatepodcast
• https://www.linkedin.com/company/empowerelevatepodcast

Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Ever felt like life has thrown you a curveball you just can't dodge? Join me, Marc Thomas, on this episode of Empower and Elevate, where I recount a grueling backpacking trip to Blue Glacier, battling both a torn knee cartilage and a sinus infection. You'll hear how facing physical and emotional setbacks head-on taught me invaluable lessons about resilience, slowing down, and the power of a supportive community. This isn't just another story about overcoming obstacles; it's a blueprint for tackling life's unexpected challenges with grace and grit.

But that's not all. We'll also dig into how setbacks can be pivotal moments for personal growth and resilience. By reframing our responses to life's hurdles, we can transform them into stepping stones for future success. I share actionable insights on maintaining a positive mindset and staying resilient, even when the going gets tough. Tune in to discover practical strategies for turning your setbacks into powerful comebacks and how you can empower not only yourself but those around you. This conversation promises to leave you inspired and ready to face any challenge life throws your way.

-------------------------------------------------------------------------------------------------------------

Get ready for an exhilarating journey of personal and professional growth! Join Marc Thomas in this sneak peek into the empowering conversations, inspiring stories, and practical insights that await you on the podcast.

About "Empower & Elevate with Marc Thomas":
Dive into the depths of reinvention, evolution, learning, and leadership with host Marc Thomas and his incredible lineup of business owners and leaders. This podcast is more than just a platform; it's a commitment to continuous improvement and a vibrant space for growth and inspiration.

Explore the depths of reinvention and dedication to becoming better in business and life.

Connect with us on social media for exclusive updates:
All the Links: https://linktr.ee/empowerelevatepodcast

Support the Empower & Elevate Podcast
Help us continue making great content for listeners everywhere.
https://www.buzzsprout.com/2284892/supporters/new

Join the movement – "Empower & Elevate with Marc Thomas" – Where growth is not just a goal; it's a lifestyle!

Support the show

Links to Follow Empower & Elevate Podcast 24/7:

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• https://www.youtube.com/@EmpowerElevatePodcast
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• https://www.instagram.com/EmpowerElevatePodcast
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• https://www.twitter.com/EmpowerElevateP
• https://www.tiktok.com/@empowerelevatepodcast
• https://www.linkedin.com/company/empowerelevatepodcast

Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com

Send us a text

Losing a key employee can feel like a crippling blow to your business, but what if it could actually lead to growth and resilience? Join me, Marc Thomas, as I candidly share my personal journey through this challenging experience and the transformative steps I took to rebuild my team and operations. From recognizing the heavy emotional toll to redistributing responsibilities and creating redundancies, this episode of Empower and Elevate offers actionable insights and support for leaders facing similar hurdles. By the end, you'll have a roadmap to not only manage the loss but also fortify your business against future setbacks.

Discover the power of open communication and peer support, and learn how to reassess your business operations to eliminate single points of failure. We'll discuss the importance of fostering a strong, supportive company culture where every team member feels valued and prepared to step up in times of need. By embracing challenges with a positive mindset, you can turn adversity into a stepping stone for greater success. Tune in to explore how to navigate the loss of a key employee and emerge stronger, more resilient, and better prepared for the future. If this episode resonates with you, don't forget to share it with someone who might benefit from these insights. Stay positive, stay resilient, and let's continue to empower and elevate ourselves and those around us.

-------------------------------------------------------------------------------------------------------------

Get ready for an exhilarating journey of personal and professional growth! Join Marc Thomas in this sneak peek into the empowering conversations, inspiring stories, and practical insights that await you on the podcast.

About "Empower & Elevate with Marc Thomas":
Dive into the depths of reinvention, evolution, learning, and leadership with host Marc Thomas and his incredible lineup of business owners and leaders.

Explore the depths of reinvention and dedication to becoming better in business and life.

Connect with us on social media for exclusive updates:
All the Links: https://linktr.ee/empowerelevatepodcast

Support the Empower & Elevate Podcast
Help us continue making great content for listeners everywhere.
https://www.buzzsprout.com/2284892/supporters/new

Join the movement – "Emp

Support the show

Links to Follow Empower & Elevate Podcast 24/7:

• https://linktr.ee/empowerelevatepodcast
• https://www.youtube.com/@EmpowerElevatePodcast
• https://www.facebook.com/EmpowerElevatePodcast
• https://www.instagram.com/EmpowerElevatePodcast
• https://www.threads.net/@EmpowerElevatePodcast
• https://www.twitter.com/EmpowerElevateP
• https://www.tiktok.com/@empowerelevatepodcast
• https://www.linkedin.com/company/empowerelevatepodcast

Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com