• Ep 12: Improv Meets Tech: Unscripted Success in Customer Relations with Katie Clark

  • Mar 12 2024
  • Length: 28 mins
  • Podcast

Ep 12: Improv Meets Tech: Unscripted Success in Customer Relations with Katie Clark

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  • Summary

  • Dive into our conversation with Katie Clark, Manager of Implementation at Pocket Health, hosted by Emma. Katie’s journey from improv theater to customer success shines a light on adaptability, clear communication, and the personal touch that AI can't replace.

    Key Insights:

    • Improv Skills in CS: Adapt and thrive in unpredictability.
    • Clear Expectations: Essential from sales to onboarding for success.
    • Vital Metrics: CSAT scores, response rates, and time to value measure impact.
    • Human vs. AI: Automation aids, but human connections are key.
    • Advice for Aspiring CS Pros: Embrace experiences and find joy in your role.
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Management Economics
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